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ABOUT STRATSTONE HULL.

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Daniel Shores

Head of Business

Matthew Robinson

General Sales Leader

Ricky Thompson

Used Car Sales Leader

Mark Kettlewell

Service Leader

Lee Hopper

Parts Leader

David Petch

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Was seen straight away and wasn't a problem

Service

Knowledgeable staff. Went theextra mile to keep me informed. Completed the work on time.

Service

As above, excellent service from beginning to end of process.

Service

Work was carried out as required, one time and at the price quoted before work commenced. If I were to fault it I was never offered a courtesy car (during booking or on site) and a salesman had said he would "keep an eye out for my booking"

Service

I have a 3 month car with an X protect kit on and after the dealer washed it following the service the car has swirl marks visible on it, 3 month old car with paint protection l. I have rang to pass this on No response back

Service

Booked in straight away, helped myself to a drink.I was kept updated about the status of my car by Rich, he offered me further drinks. The salesman who sold me the car popped over to speak to me to see how I was and if still happy with it.

Service

just a good experience

Service

Lovely staff

Service

I knew that my pride and joy was in good hands and everything had been explained to me in full.All my questions were awnsered and having been offered refreshments left the premises.

Service

Everything explained, finished ahead of the time stated. and a full comprehensive breakdown of the work completed

Service

They couldn't do enough

Service

Service time quoted overran.

Service

advised a problem with vibration when braking - problem still there

Service

Staff are friendly but had several problems with things being done wrong on their side and miscommunicated to me.

Service

Excellent service and communication

Service

service carried out quickly. car valeted on pick up

Service

Not quite five stars because I missed a Gran Coupe at Harrogate because someone who will remain unnamed forgot to get the car to Hull so I bought one from Blackburn BMW.

Service

Relaxed experience. Knowledgeable and pleasant staff.

Service

Excellent service

Service

3-4 attempts to sort the problem

Service

Whilst my car was in for service it was washed and hoovered...??

Service

Would have been 10 except it was very long and we had to wait areoun for a while when picking up the car.

Service

Staff were extremely kind and very helpful in regards to getting my car serviced.

Service

Very easy appointment, kept well informed. Seemed genuinely interested in me, very friendly

Service

Convenience, service and professionalism.

Service

Smooth and easy experience

Service

Jonathan could not have done any more, when he found out about the delays in delivering the car he kept me totally informed.

Sales

Always treated exceptionally and feel special on handover

Sales

The team at Stratstone Hull were superb from start to finish with my new car deal/supply!

Sales

Jonathan did a great job. Very happy with every aspect of the whole experience

Sales

As before delayed delivery.

Sales

Matthew Symonds was outstanding. He just did everything he could to keep me informed at all stages of the process. Some of those stages required expediting which he managed very well

Sales

Chris & Richard we’re fantastic &. Really helpful in helping me decide what I wanted

Sales

The Salesman Matthew was very attentive and helpful throughout and made the purchase a pleasant transaction

Sales

Not happy about purchase of hud. Lead to believe that hud would be same one as the one that would be offered as part of the factory fit pack available with car.Turns out that it was a bmw approved 'after fit' version by Garmin. Uses a garmin satnav,

Sales

From the initial enquiry to specifying the vehicle to driving the new vehicle from the showroom the experience was simple and efficient.

Sales

faultless and easy transition from decision to payment to driving away

Sales

Purchase and delivery were fine but its the bad experience I am currently going through, could not be booked earlier as a courtesy car had a 2 week wait.

Sales

I was welcomed to the sales room with a lovely coffee and scrumptious biscuit and then a charming young salesman sat down with me to talk about the car he would recommend for me and his detailed explanation of the car and took me on a test drive.