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ABOUT STRATSTONE HULL.

Find out more about what we do and our team.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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£2000 Low Emission Allowance.

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Limited Stock Offer.

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More BMW for Less.

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A Fleet of Benefits.

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We want your BMW.

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Delivery Mileage BMW with NIL DEPOSIT.

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BMW Motability

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Dunswell Academy.

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BMW 118d Sport Limited Offer.

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One Car. One Fixed Monthly Service Cost.

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Local Charity

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BMW i Electric Experience 19 – 21 May.

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Delivery Mileage BMW.

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Join us for Car Café.

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New BMW 5 Series M Performance Accessories Offer.

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Easter Opening Hours.

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Delivery Mileage BMW X3.

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Special Delivery.

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7 Seater BMW 2 Series Gran Tourer Offer.

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New BMW 5 Series.

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BMW 7 Series £499 0% APR.

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Careers.

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BMW Individual Colours

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10% off Winter Tyres.

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BMW i3 Service Inclusive

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Beat the VED changes.

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BMW xDrive Offers.

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Seasonal Offer with BMW M Umbrella.

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Technicians Wanted.

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BMW Technology Event.

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BMW Winter Wheels & Tyres.

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Immediate Delivery BMW.

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BMW 5 Series - £319 per month.

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Your New 66 Plate.

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Classics in the Park.

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BMW 2 Series Gran Tourer Competition.

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BMW i3 – Your invitation.

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BMW GB Classic Car Club

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Hull Chamber Expo

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Summer in your new BMW?

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Our Latest Offers.

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The new 16 Plate

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A RANGE OF X-TRAORDINARY BMW AVAILABLE FOR IMMEDIATE DELIVERY EXCLUSIVE TO STRATSTONE.

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Ultimate Christmas Presence.

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BMW xDrive vs Winter.

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BMW X5 with eDrive.

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Visionary inside and out.

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Make light work of heavy weather.

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Join us: BMW 7 Series Preview.

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Autumn Launch Weekend.

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Incredible Journey for Team Uganda.

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The New BMW X1.

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Air Conditioning Refresh.

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BMW 2 Series Gran Tourer.

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Stratstone Support Team Uganda.

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BMW i8 presented with the World Green Car Award.

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Charity Challenge.

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The New BMW 6 Series Range for 2015.

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The new BMW X6.

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The New BMW 2 Series Convertible.

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BMW XDRIVE.

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Book a Technology Experience.

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ROAD TAX CHANGES 01/04/2017

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Meet the team

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Rob Draper

Head of Business

Matthew Robinson

General Sales Leader

Ricky Thompson

Used Car Sales Leader

Steve White

BUSINESS DEVELOPMENT MANAGER

Mark Kettlewell

Service Leader

Lee Hopper

Parts Leader

David Petch

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The service manger was very helpful and I was treated cordially and with respect.His performance clearly indicated that his role was to provide a service to the customers in which ever way he was able. He made the process very easy and enjoyable!

Service

Great service, kept me up to date and resolved the issue

Service

I was charged for a faulty tyre valve / sensor which I had had to take off because it prevented me inflating the tyre. This should have been covered under warrantyWhen I drove out all the tyres were at different pressures. They had not been checked.

Service

Always provide a good service.

Service

Good service.

Service

It was a very efficient experience.

Service

I was thankful that Jodie organised the rectification and rebooking only my car and was open and honest with me.

Service

Following an issue I had when my car was booked in for a MOT, it was completely resolved when speaking with Jodie, and I was happy with the outcome.

Service

The staff are helpful, polite and accommodating, they were quick to deal with my questions and demonstrated knowledge and a flexible approach.. great from start to finish

Service

From reception to return of my car, the experience was faultless. However, a fault that was reported has not been rectified.

Service
Dear Mr Sutcliffe. Thank you for your kind comments regarding the management of the problems with your car. I understand the problem has now been rectified. Regards, Rob Draper

Paid £400 over two visits and still dont know whats wrong with the car. Told on the last time that someone had put a rag under the adblue cap but noone has worked on it since BMW last had it in. Really pissed off!!

Service
Dear Mr Huby........I am sorry to hear of the problems with your car. I understand the use of a non-genuine AdBlue has caused this problem and this is first time your car has been into Stratstone Hull BMW. We always advise to use Genuine BMW Parts to lessen the risk of engine damage. Regards, Rob Draper

Good customer care

Service

Well looked after

Service

was satisfied with service apart from being told by 2 employees that i had a nail in my tyre which was incorrect it was a stone

Service
Dear Mr Crane. Thank you for your complimentary scores. We made a video of the damage to your tyre which shows the nail that caused your puncture. If you would like to view it, please contact us. Regards, Rob Draper

This was my first ever visit for some jobs done so not bad so for

Service

See above...Ben was excellent.

Service
Dear Mr Dale. Thank you so much for your praise of Ben in our Service Dept........he is fairly new to the role and is already proving to be a great asset to us. Best Regards, Rob Draper

Excellent, friendly customer service from the first contact regarding the car's servicing to collecting the car post servicing.

Service

Highly satisfied with service provided. Cost of tyre replacement high although they did everything possible to meet my needs including price reduction

Service

Stratstone did what they were supposed to do, plus it was a pleasant experience.

Service

The people were very pleasant however there was no explanation as to the cause of the faults just a feeling of we'll see you again soon.

Service

well looked after

Service
Dear Mr Pattison. Thank you so much for your 100% score of our services. Best Regards, Rob Draper

Helpful kept me informed I could of gone else were and saved money but not much so stayed with you

Service

Friendly staff, efficient service and turnaround.

Service

We were on holiday when our vehicle had to go to hull. The service and customer service was excellent. Only hope sytner at oldbury will be as good if I have a problem.

Service

All aspects of the service were of the highest standard. Especially liked the telephone call to discuss after the service was complete.

Service
Dear Mr Melvin. Thank you for your kind comments and 100% scoring of our business. Best Regards, Rob Draper

Brake fluid not changed, waited for an hour to pick up the car

Service
Dear Dr. Edwards. I was sorry to hear we did not complete the service on your car in a timely manner. If you have any further problems, do not hesitate to ask for me directly. Regards, Rob Draper, Head of Business.

The staff were friendly and polite and the repair/service seems to have been well done but the BMW approved used car warranty is a joke.

Service

Absolutely Smashing Service from the Guy who dealt with me from start to finish ! He gave me a price match deal on a service for my e60. He also recommended and explanied everything about the service process.. Best Customer Service Ever!!

Service

The service team demonstrated excellent knowledge in answering my queries regarding my iDrive.

Service

When picked my car up had all engine management lights on when wasn't actually anything wrong they'd messed computer up

Service

Stratstone BMW Hull were awful - would never ever buy a car from them ever Ben in service lied regarding completion date and as a result was stranded in hull

Service

Went smoothly

Service

The job was done, and car was cleaned very good service.

Service

As above

Service

See 1 anove

Service

The administration team were excellent and even organised a lift back home for me. Good communication during the day and very nice to see my car cleaned as part of the service.

Service

The overall process was a bit of a nightmare. I visited BMW to tell them I had a fault on 2nd gear and that is was terrible trying to drive without it on a 6 month old car from new! They booked me in for a 2 week later inspection slot!

Service

The service advisor Rhouri was extremely helpful and explained everything in full.

Service

Job completed as planned, friendly service, nice courtesy car, my own car returned washed and vacuumed.

Service

no need to explain

Service

Very organised and professional service from first contact to collection of my car after service.

Service

What I expect from BMW

Service

Prompt courteous service, from very friendly staff

Service

Staff helpful, polite and friendly. Car cleaned on collection. Easy to understand information given when check completed.

Service

Service received was as expected

Service

Good service and all done on time

Service

My car was returned for an MOT, which it failed, and after only being purchased 1 month ago issues were found. I questioned why these were not identified before it left the forecourt and it transpires a vehicle check was not completed before sale

Service

I purchased an approved BMW used vehicle. One of the key fobs was unserviceable when I picked it up, add that to a couple of other details when I picked the vehicle left me slightly disappointed. All good in the end though.

Service

My only problem I had was with the initial phone call reporting the car was telling me to contact service the first thing I was told 4 times was that I would be charged £120 if the problem wasn't warranty related this on a 13 month old car not happy

Service

All the work was done as expected. Courtesy car was excellent. Staff were really pleasant. Also, I needed the work to be finished by 4:30pm - it was finished earlier!

Service

As always everything was perfect

Service

Booked in with no problems, got dropped off at work and car came back clean, can't ask for more than that.

Service

No issue with the works done but the booking in process took a bout 15 minutes which seems an awfully long time just to handover keys and pick up a courtesy car

Service

Staff were extremely helpful and kept me informed at all times of what was happening with my vehicle. A courtesy car was provided and when I went to collect my vehicle, it had been cleaned inside and out which was a nice touch!

Service

nothing was too much trouble,they were courteous without being gushing and the work was carried out with no dramas.

Service

Amazing

Sales

Because the reception staff and sales staff were very helpful and friendly

Sales

Professional

Sales

Again a lot to do with the service from Matthew, not pushy, answered all questions. Kept me up to date with process, made the whole process very easy

Sales

I purchased new 17 plate 5 series and new that there would be some time to wait as I had specified a couple of optional extras. I would like to have been kept more informed of the status of delivery especially after waiting for more than eight weeks.

Sales
Dear Mr Goaten. Thank you for your kind comments regarding the Sales team. If any of your friends or family would like to buy a car, please do not hesitate to contact me directly, on rob.draper@Stratstone.com and I will ensure they are properly 'looked after'. Regards, Rob Draper (Head of Business)

Car made available at a mutually agreed date.Initial test drive good , sales person knowledgeable in the car I was interested in, didn't feel under pressure and I was satisfied with the finance agreement made.

Sales

Really good handover and unveiling

Sales

Every effort was made to ensure our satisfaction

Sales

The BMW centre were very courteous, and I was never pressurised throughout the whole transaction. They negotiated a very good deal with me, and kept me informed of the progress of my order from going into production to arriving at the BMW centre.

Sales
Dear Mr Dawson. Thanks for your very kind feedback on our sales team. We look forward to being of service to you in the future. Best Regards, Rob Draper, Head of Business

As above

Sales

Nice personal touches when i picked my car up

Sales
Dear Mr Kemp. It's great to hear that staff "couldn't be more helpful" and we look forward to seeing you in the Dealership in the future. Best Regards, Rob Draper (Head of Business)

Shocking handover and purchase. Been told that I couldn't have the £500 fuel deal for the car. Said I wouldn't proceed with the sale as that was part of the reason why I came to the dealership, then offered a bribe £500 if I bought the car!

Sales
Hi Darren, it was good to meet you today to discuss your concerns, and I am really sorry, we did mess up on this occasion. Hopefully, your relationship with the dealership is back on track now and I look forward to seeing you again tomorrow to re-deliver your car again and give you the 'New Car Experience' you deserve. You have my mobile number to call me anytime you need assistance. Regards, Rob Draper

Kept me well informed through out the process.

Sales
Dear Mrs Painter. Thanks you so much for your kind comments and I am pleased our team gave you a 5 star service. Regards, Rob Draper

Very speedily looked after from start to Finnish

Sales
Dear Mr Atkin. Thank you for your kind comments and long standing custom. Regards, Rob Draper

Brilliant overall experience, pleasant staff and I was taken care of from start to finish.

Sales
Dear Mr Johnson. Thank you for your 100% rating of our dealership. We really do appreciate your custom. Best Regards, Rob Draper

The salesperson was polite, friendly and knowledgeable. There were discrepancies around the delivery date of my car, which was sometimes frustrating.

Sales
Dear Mr Small. Thank you for your positive comments regarding the salesperson. We are sorry there were unavoidable delays surrounding the delivery of your car. We hope you are enjoying your new BMW and look forward to seeing you in the future, Regards, Rob Draper

Friendly and knowledgeable staff. Quick delivery, even though car hadn't started production at the time of ordering. Painless negotiating.

Sales
Dear Mr Clarke. Thank you so much for your very positive comments and 100% score. We look forward to seeing you again whenever you need anything BMW. Best Regards, Rob

Had some issues with the new car, they were resolved quickly by the dealership

Sales
Dear Mr Patrick. Thank you for your positive comments regarding our team and I am pleased we were able to resolve any concerns quickly and thoroughly. Regards, Rob Draper

Throughout the process there has being a catalogue in miscommunication, in correct information supplied, customer handoff . As a premium product supplier the customer after sales has being one on more sales closure and poor customer experience

Sales
Dear Mrs Hayward. I am sorry to hear you had problems with the delivery of your new car. The Salesperson you dealt with is new to the business and we have now sent him for further training to ensure his knowledge is 100%. We understand the DVLA did not send you the V5 in a timely manner, due to their March workload. I hope you understand this is outside our control. Following our most recent communication, I understand we have now resolved all issues. Regards, Rob Draper