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ABOUT STRATSTONE HULL.

Find out more about what we do and our team.

Latest News & Events

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Exclusive New Car Offers.

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Delivery Mileage/Ex-Demonstrator.

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Motability from £99 Advance Payment.

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Is your BMW Winter Ready?

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THE NEW BMW X5

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INTRODUCING… THE 8

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Job Vacancies.

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We Want Your BMW.

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BMW Five Star Club - For BMWs over 3yrs old.

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BMW Help: Recalls

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A Fleet of Benefits.

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BMW X2 Introductory Offer.

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New Head of Business.

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Women in Automotive.

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Leading the Charge.

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BMW M Performance Accessories.

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The BMW 7 Series.

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0% Aftersales Finance.

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The new BMW i3.

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Current Offers.

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BMW i8 Roadster

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One Car. One Fixed Monthly Service Cost.

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BMW Winter Wheels & Tyres.

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We’ve Lowered Brake Servicing Prices.

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Impress with the new BMW Shadow Edition

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Dunswell Academy.

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Local Charity.

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BMW i Electric Experience 19 – 21 May.

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Join us for Car Café.

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Special Delivery.

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New BMW 5 Series.

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BMW Individual Colours.

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Technicians Wanted.

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Classics in the Park.

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BMW GB Classic Car Club.

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Hull Chamber Expo.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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THE BMW M140i.

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THE BMW 1 SERIES.

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BMW Connected Drive.

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BMW Genius

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Meet the team

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Daniel Shores

Head of Business

Matthew Robinson

Head of Sales

Ricky Thompson

Head of Fulfilment

Mark Kettlewell

Service Leader

Lee Hopper

Parts Leader

David Petch

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent service

Service

Long wait .

Service

Good people to deal with. Did everything that I asked of them...

Service

As always, I received the highest standard of customer service at Stratstone's, Hull - far superior to my experience of some other dealerships! I am especially grateful to Rui Pereira whose helpfulness & depth of knowledge are exemplary.

Service

Always Completely satisfied.

Service

Good quality service

Service

All work completed on time and as quoted. Only minor criticism was of the valet which although ok could have been better from a main dealer.

Service

Sally looked after us for 2 days for a vehicle service and a hub replacement following damage caused by a technician from another company. The work undertaken by your bmw technician was outstanding. The only issue was the late delivery of the parts.

Service

I gave zero because anytime I took my BMW for service after I collect my car I found a new problem which wasnt before services... this time after I collect my car I found the dashboard very bad shake and noisy...

Service

Before the car came in, I had coding to enable both folding wing mirrors + alarm chirp on lock/unlock, these features were lost. The firmware on the combox was three revisions out of date. I have had to pay again to have these features re-coded.

Service

Car ready on time

Service

Car went in for its first service, on collecting the car I was handed the key and told where it was - I was not supplied with any documents, nor was the book stamped. I telephoned, but am still awaiting them to come back! Completely dissatisfied.

Service

They were prompt and able to answer all questions without making me feel demeaned. Nothing seemed too much trouble

Service

5wk wait for appointment. They had the car for a week but failed to schedule & complete simple works on time and failed to return the car to me before I needed to leave home (Bmw aware). I work away from home and stuck in loan car for another wk.

Service

A slight confusion with booking in process and final agreed price.

Service

No problems apart from answer 1

Service

When booking in to have the wheel alignment checked on my vehicle for the second time I received a phone call to say that the machine had broken and again they couldn't complete the work.

Service

It was a free service as part of the service plan and I could tell. They weren't willing to look at the 2 problems I mentioned unless I brought the car back another day, I wasn't willing to do this as it is a 3 hour round trip to the dealer.

Service

The team led by Rui made me feel welcome and relaxed whilst I enjoyed a relaxed cuppa until things were completed.

Service

When I booked my service with BMW I did not realise that the MOT was also due soon. When I was at the Service desk, the Adviser did his best to get the MOT done that day. This was beyond the norm. The whole experience was pleasant and relaxed.

Service

Despite an issue with the finishing following the work on my vehicle my concerns were dealt with quickly and efficiently

Service

Gave me a loan car whilst my car was being serviced then volunteered to deliver my car to my home address. Excellent customer service

Service

Excellent service.

Service

Just a great service and nice surroundings

Service

Satisfied with the service but it is a long turn around time before vehicle ready, though probably my own fault as I was offered a courtesy car and didn't take up on the offer.

Service

Best service team, Rui is fantastic a real asset.

Service

Overall a well presented showroom and polite helpful staff, on my most recent visit I had no issues. Unfortunately, on an earlier visit regarding a rust issue I was not initially treated very well and this has affected my experience of BMW ownership.

Service

professional quick service

Service

Good service and attention to detail.

Service

Got a service package on are bmw m4 so i know its getting the best it can get

Service

It was a great experience!

Service

Had no problems with the sevice and the car was ready on time.

Service

Car isn't fixed, not call returned. Sub standard courtesy car.

Service

Fixed the car (I think) this being it's 3rd visit to stratstone, so happy about that. Communication from and within Service team was non-existent.

Service

Made a nice presentation of the new car. (Lots of paperwork to be filled out though)

Sales

Had to wait for over an hour and nobody ever sticks to appointment times

Sales

Very pleased. The staff are incredibly attentive.

Sales

BMW supplied a lone vehicle for a couple of days and deserve a star fir this!!

Sales

The handover was disappointing, the young lady who did it lacked knowledge of the vehicle and considering the values involved this tarnished the experience.

Sales

Sales experience was very good, the Sales Executive, Richard Hobson, established vehicle needs and worked hard to achieve a good deal.

Sales

Was told the car would take a week to be available. It took over two weeks in the end.

Sales

It was a relaxing atmosphere

Sales

I would of given ZERO , if it was not for Jonathan Biliam.

Sales

See detailed notes above. Customer service and experience first class.

Sales

Just an excellent and efficient service from start to finish. Stratstone staff were very helpful and courteous.

Sales

Due to non communication

Sales

Customer service was great

Sales

Totally satisfied

Sales

Great staff, helpful, friendly and not 'pushing'.

Sales

Nicely handled, easily understood. All with a smile. Delivery with the car covered for unveiling made us feel very special

Sales

Standard of product knowledge with the new iDrive system was not very detailed at the dealership. This wasn't helped by the fact my X5 is the first new model retailed by them and that Connected Drive servers had major issues.

Sales

The car is great and in general staff were polite and professional, although customer service let them down on several occasions, very nearly resulting in a loss of sales to Audi.