Loading...

ABOUT STRATSTONE HULL.

Find out more about what we do and our team.

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

WHAT A DIFFERENCE A DAY MAKES.

Read

BMW Upgrade Scheme.

Read

BMW Help: Recalls

Read

May Offers.

Read

A Fleet of Benefits.

Read

The BMW X Series with 0% APR.

Read

BMW M140i Shadow Edition Offer.

Read

BMW X2 Introductory Offer.

Read

Motability- £249 Advance.

Read

We Want Your BMW.

Read

Delivery Mileage/Ex-Demonstrator.

Read

New Head of Business.

Read

Women in Automotive.

Read

Leading the Charge.

Read

BMW M Performance Accessories.

Read

The BMW 7 Series.

Read

0% Aftersales Finance.

Read

Job Vacancies.

Read

The new BMW i3.

Read

Current Offers.

Read

BMW i8 Roadster

Read

One Car. One Fixed Monthly Service Cost.

Read

BMW Winter Wheels & Tyres.

Read

We’ve Lowered Brake Servicing Prices.

Read

Impress with the new BMW Shadow Edition

Read

Dunswell Academy.

Read

Local Charity.

Read

BMW i Electric Experience 19 – 21 May.

Read

Join us for Car Café.

Read

Special Delivery.

Read

New BMW 5 Series.

Read

BMW Individual Colours.

Read

Technicians Wanted.

Read

Classics in the Park.

Read

BMW GB Classic Car Club.

Read

Hull Chamber Expo.

Read

What type of BMW Engine is right for you?

Read

BMW xDRIVE.

Read

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Daniel Shores

Head of Business

Matthew Robinson

General Sales Leader

Ricky Thompson

Used Car Sales Leader

Steve White

BUSINESS DEVELOPMENT MANAGER

Mark Kettlewell

Service Leader

Lee Hopper

Parts Leader

David Petch

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent service

Service

Relaxed experience. Knowledgeable and pleasant staff.

Service

Not quite five stars because I missed a Gran Coupe at Harrogate because someone who will remain unnamed forgot to get the car to Hull so I bought one from Blackburn BMW.

Service

3-4 attempts to sort the problem

Service

Whilst my car was in for service it was washed and hoovered...??

Service

Would have been 10 except it was very long and we had to wait areoun for a while when picking up the car.

Service

Staff were extremely kind and very helpful in regards to getting my car serviced.

Service

Very easy appointment, kept well informed. Seemed genuinely interested in me, very friendly

Service

Smooth and easy experience

Service

Convenience, service and professionalism.

Service

Great hospitality and wash and vac was to a very high standard

Service

I always receive the highest standard of customer service at Stratstone’s, Hull - far superior to my experience of some other dealerships! I am especially grateful to Rui Pereira whose helpfulness & depth of knowledge are exemplary.

Service

Confident that work was carried out correctly

Service

arrived & was dealt with straight away, car was ready when promised washed and cleaned with no drama thank you

Service

They are friendly, courteous, helpful and kept me completely updated. The coffee is also very nice.

Service

Excellent service as usual

Service

Friendly staff and the work was completed promptly

Service

The guy that supported the assessment of my car when I took it in was excellent. He called me with an update and summary of the problem. He was very personable and professional. I would be completely satisfied if I hadn't needed to take the car in

Service

The work was carried out efficiently and in time and I was kept informed of progress/issues

Service

Despite the fact my Vehicle was booked in as my old 520D not the X5, everything was dealt with Promptly and efficiently.

Service

Great friendly staff who are willing to help with any problems.

Service

The service has been great with any little problem found with the car, they have put right, with no hassle.

Service

Very pleased with both the experience and level of service

Service

I was informed that I was waiting for the warranty company to make a decision- in fact they wanted more information which had been requested. The service team member did not do this and went off on a course. Another team member said they were waitin

Service

The same as above answer but also to say that the work was completed within the time allocated.

Service

Unable to borrow a courtesy car and service took longer than expected

Service

Everyone was nice and kind

Service

All work performed as expected.

Service

Really happy with service and can do attitude.

Service

Very professional.

Service

car was serviced correctly and washed and cleaned

Service

Did what I asked without fuss

Service

Staff were friendly and efficient not given 5 star as we received no reminder that our MOT was due to expire as we usually do.

Service

standards upheld as always

Service

airbag changed ok. car not valeted inside. You diagnosed steering fault as complete new steering rack all it was was a heat shield had come loose, repaired but BM tech for £36

Service

Completed recall work very quickly. Car was ready and cleaned ready for collection.

Service

Friendly, really helpful staff, no issues with keeping the courtesy car for longer when my car needed work. Called me promptly to discuss repairs and let me know it was ready for collection.

Service

Went smoothly, polite staff

Service

There was a delay with the car for a few hours for no reason but the matter was dealt with satisfactorily

Service

Great assistance from Ben Pollard. We went backwards and forwards re price but got there. Quick Fit were cheaper but Ben was so helpful

Service

Just one thing actually when I pick my car up at 5:30 p.m. a different person saved from the morning he said how are you paying I said by card I said how much he said we can always charge you more

Service

A courtesy car was arrange for me and the work was done within a day

Service

I would recommend the company to any of my friends.

Service

Same as above , plus I felt the girl who booked me in was unhelpful to my situation and told me to call bmw assist which would have been no use . No lifts where offered , I had To request this both times

Service

kept up to date regularly and could tell maximum effort to resolve the issue was put in

Service

Things seem less detailed than past years. Then again, I am old school anda bit fazed by the technology involved. Miss the oil dipstick.

Service

Fast and efficient

Service

Less than satisfactory service previously, change of personal was noticeable hence above comments.In my opinion the service (manager? His name escapes me) who dealt with my booking could deal with any situation.

Service

I took the car for a safety recall, maybe not in perfect condition, but I drive the car every day and I know the condition I left it. Upon receiving the vehicle I was told that it is undrivable.Continue...

Service

Service was great but outcome of claims wasn’t

Service

The sales team were extremely knowledgeable, and were keen to make sure that I understood how to get the best use out of my car, making me feel confident in my purchase.

Service

They did what I needed in the time frame I asked fir

Service

Not happy about purchase of hud. Lead to believe that hud would be same one as the one that would be offered as part of the factory fit pack available with car.Turns out that it was a bmw approved 'after fit' version by Garmin. Uses a garmin satnav,

Sales

From the initial enquiry to specifying the vehicle to driving the new vehicle from the showroom the experience was simple and efficient.

Sales

faultless and easy transition from decision to payment to driving away

Sales

Purchase and delivery were fine but its the bad experience I am currently going through, could not be booked earlier as a courtesy car had a 2 week wait.

Sales

I was welcomed to the sales room with a lovely coffee and scrumptious biscuit and then a charming young salesman sat down with me to talk about the car he would recommend for me and his detailed explanation of the car and took me on a test drive.

Sales

Again just a no fuss clear service.

Sales

Everything went very smoothly, excellent staff, excellent deal. Accommodated all requests.

Sales

The only thing we were missing when we drove away from the showroom was the activation code for the sat nav. It wasn’t available to hand over to us at the time. Our salesman Johnathan was very apologetic for this at sourced the code later that week.

Sales

Did their best to offer the deal I asked for

Sales

Always professional and knowledgeable with both the cars and products available. Ali Haider who dealt with my sale was excellent and so was Richard Hobson who was the business manager.

Sales

It was a pleasure to deal with BMW.

Sales

Brand new car, had dent in driver side but was sorted asap

Sales

For reasons said above, and the free biscuits and coffee of course :-). Matt kept the unveiling of the car as a surprise which was a lovely experience as I never received this when I purchased my Mini 1d car previous to this car.

Sales

We feel we had a fair deal and because of all the reasons in the answer to the first question. A pleasant and friendly environment especially the salespersons involved who we cannot praise highly enough.