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ABOUT STRATSTONE HULL.

Find out more about what we do and our team.

Latest News & Events

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Delivery Mileage BMW with NIL DEPOSIT.

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BMW 118d Sport Limited Offer.

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Local Charity

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BMW i Electric Experience 19 – 21 May.

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BMW Motability

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Delivery Mileage BMW.

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A Fleet of Benefits.

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Join us for Car Café.

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New BMW 5 Series M Performance Accessories Offer.

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Easter Opening Hours.

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One Car. One Fixed Monthly Service Cost.

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Delivery Mileage BMW X3.

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Special Delivery.

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7 Seater BMW 2 Series Gran Tourer Offer.

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New BMW 5 Series.

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BMW 7 Series £499 0% APR.

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Careers.

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BMW Individual Colours

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10% off Winter Tyres.

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BMW i3 Service Inclusive

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Beat the VED changes.

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BMW xDrive Offers.

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Seasonal Offer with BMW M Umbrella.

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Technicians Wanted.

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BMW Technology Event.

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BMW Winter Wheels & Tyres.

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Immediate Delivery BMW.

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BMW 5 Series - £319 per month.

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Your New 66 Plate.

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Classics in the Park.

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BMW 2 Series Gran Tourer Competition.

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BMW i3 – Your invitation.

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BMW GB Classic Car Club

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Hull Chamber Expo

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Summer in your new BMW?

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Our Latest Offers.

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The new 16 Plate

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A RANGE OF X-TRAORDINARY BMW AVAILABLE FOR IMMEDIATE DELIVERY EXCLUSIVE TO STRATSTONE.

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Ultimate Christmas Presence.

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BMW xDrive vs Winter.

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BMW X5 with eDrive.

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Visionary inside and out.

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Make light work of heavy weather.

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Join us: BMW 7 Series Preview.

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Autumn Launch Weekend.

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Incredible Journey for Team Uganda.

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The New BMW X1.

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Fully Equipped for Summer?

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Air Conditioning Refresh.

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BMW 2 Series Gran Tourer.

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Stratstone Support Team Uganda.

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BMW i8 presented with the World Green Car Award.

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Charity Challenge.

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The New BMW 1 Series.

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BMW Award Wins.

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The New BMW 6 Series Range for 2015.

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The new BMW X6.

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The New BMW 2 Series Convertible.

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BMW XDRIVE.

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Book a Technology Experience.

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ROAD TAX CHANGES 01/04/2017

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Meet the team

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Rob Draper

Head of Business

Agni Ulliott

Customer Service Leader

Matthew Robinson

General Sales Leader

Ricky Thompson

Used Car Sales Leader

Steve White

BUSINESS DEVELOPMENT MANAGER

Mark Kettlewell

Service Leader

Scott Copley

Parts Leader

David Petch

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The service advisor Rhouri was extremely helpful and explained everything in full.

Service

Job completed as planned, friendly service, nice courtesy car, my own car returned washed and vacuumed.

Service

The overall process was a bit of a nightmare. I visited BMW to tell them I had a fault on 2nd gear and that is was terrible trying to drive without it on a 6 month old car from new! They booked me in for a 2 week later inspection slot!

Service

no need to explain

Service

Very organised and professional service from first contact to collection of my car after service.

Service

Prompt courteous service, from very friendly staff

Service

Staff helpful, polite and friendly. Car cleaned on collection. Easy to understand information given when check completed.

Service

What I expect from BMW

Service

Good service and all done on time

Service

Service received was as expected

Service

My car was returned for an MOT, which it failed, and after only being purchased 1 month ago issues were found. I questioned why these were not identified before it left the forecourt and it transpires a vehicle check was not completed before sale

Service

I purchased an approved BMW used vehicle. One of the key fobs was unserviceable when I picked it up, add that to a couple of other details when I picked the vehicle left me slightly disappointed. All good in the end though.

Service

My only problem I had was with the initial phone call reporting the car was telling me to contact service the first thing I was told 4 times was that I would be charged £120 if the problem wasn't warranty related this on a 13 month old car not happy

Service

All the work was done as expected. Courtesy car was excellent. Staff were really pleasant. Also, I needed the work to be finished by 4:30pm - it was finished earlier!

Service

No issue with the works done but the booking in process took a bout 15 minutes which seems an awfully long time just to handover keys and pick up a courtesy car

Service

As always everything was perfect

Service

Booked in with no problems, got dropped off at work and car came back clean, can't ask for more than that.

Service

Staff were extremely helpful and kept me informed at all times of what was happening with my vehicle. A courtesy car was provided and when I went to collect my vehicle, it had been cleaned inside and out which was a nice touch!

Service

nothing was too much trouble,they were courteous without being gushing and the work was carried out with no dramas.

Service

When I booked my X3 for its re call I was informed it would not be driven to its location for the work.I was also informed that the vehicle would be returned cleaned.The car was returned to me dirty and the screen covered in flies.

Service

Helpful service staff

Service

They where very helpful, curtious and informative, they sorted the problem, initiated a "technical enhancement" and valeted my car before collection.

Service

Excellent service

Service

Staff were on the ball efficient and straightforward.

Service

Told was in for service &a mot but mot was done back in September But not notified until this booking You are still notifying me about mot

Service

Nice people to deal with. Quick, simple and easy. Very good service overall.

Service

Ben pushed through some work on my engine coolant so I could leave and make the three hour journey home.

Service

On taking in for service I was lied to. I was told if I did MOT because there system showed it was due from previous owner. it would put their computer system right . It would be free. I would no longer be pestered for unnecessary? work.

Service

Fantastic, all of my issues, concerns and questions were handled in a very efficient, professional but friendly manner.

Service

When I booked in for service advised them that there were 2 items needed replacing. Only 1 of the items had been ordered & I had to take the car back again the next day to get it replaced, only to find wrong item had been ordered!

Service

Extremely satisfied I had full trust in the information Ben was telling me

Service

Excellent helpful and friendly staff.

Service

Kept calling by the wrong name, couldn't identify my car, was called in 1,300 miles before my service was due, VERY expensive way more than my Range Rover.

Service

I was very happy with all aspects of the experience and Rui Pereira was very good.

Service

Politeness efficiency and friendly staff

Service

Would have been completely satisfied if a courtesy car had been available.

Service

Service and loan care very good but marked down slightly as a request for ring back missed

Service

There was no courtesy car available and I had to be driven home and taxied back. BMW ensured the work would take only 3 hours but took 2 days. I had to wait for over an hour on returning. The car was not cleaned.

Service
We are very sorry you have had a poor experience when visiting Stratstone Hull. This is clearly not our usual standard and we will endeavor to ensure you will not be disappointed again in the future. Thank you for your valuable feedback.

I have had two recent visits. The first was appalling and would have scored a 1, the second very good indeed so would have earned a 5.

Service
We apologise for any inconvenience caused with specific reference to your recent visit to Stratstone Hull. We are currently developing the Service Team structure to ensure you receive a great experience on future visits. Thank you for your valuable feedback, this will be passed on to the Service Leader who will review with the rest of the team.

Problem solved re tyre pressure loss, all staff gave attention to my problem.Good service as per usual.

Service

I was told my car would be ready for 5pm, at 4.50pm I got a call to say it would be ready at 5.30pm; I arrived at 5.30pm and was told it is not yet ready and asked to wait by one person and then forgotten about - it was 6.45pm when I got my car back.

Service
We apologise for any inconvenience caused by a lengthy waiting time on your recent visit to Stratstone Hull. We are currently developing the Service Team structure to ensure you receive a great experience on future visits. Your valuable feedback will be passed on.

Had the Car a little Longer than I thought it would be, but I was been kept updated all the way as to the reasons why.

Service

Car was booked in on a Saturday and the customer service level experienced was not as professional and of such a high standard in the Mini service centre as we have received in the BMW service centre

Service
Thank you for your feedback, we are sorry to hear that you were not entirely happy with your experience. We apologise for any inconvenience caused. Regards, Stratstone Hull.

Hard to see how it could be improved

Service

Very good and attentive staff

Service

I was very disappointed on arrival at Stratstone Hull. My wife Vanessa and I were waiting for two and a half hours whilst the vehicle was ready to be handed over after being told it was ready the day before

Service
We are very sorry you have had a poor experience when visiting Stratstone Hull. This is clearly not our usual standard and we will endeavor to ensure you will not be disappointed again in the future. Thank you for your valuable feedback.

Because you always put the customer first

Service

Everything went seemlessly from dropping the car at the dealership to getting the car delivered back to my door on that evening.

Service

Brilliant overall experience, pleasant staff and I was taken care of from start to finish.

Sales

The salesperson was polite, friendly and knowledgeable. There were discrepancies around the delivery date of my car, which was sometimes frustrating.

Sales

Friendly and knowledgeable staff. Quick delivery, even though car hadn't started production at the time of ordering. Painless negotiating.

Sales

Had some issues with the new car, they were resolved quickly by the dealership

Sales

Throughout the process there has being a catalogue in miscommunication, in correct information supplied, customer handoff . As a premium product supplier the customer after sales has being one on more sales closure and poor customer experience

Sales

i felt at ease with my initial visit with no pressure from the sales guys, the facilities on hand during my subsequent visits just added to the welcoming experience.

Sales

The whole process was simple. I went from one car to the next with just a few signatures and still made to feel like a valued customer

Sales

Sales person was excellent

Sales

Both the sales executive (Mathew Symons) and the Finance Executive (Richard ....) gave excellent advice and service. It was a pleasure to deal with them and they made the whole experience very enjoyable.

Sales

First price was fairly high compared to other dealerships, took a little time to sort an agreement.

Sales

The Sales Executive Mr Jonathan Billam whom I dealt with was extremely professional and knowledgable with regard to the BMW X5 I was considering to buy, he answered all my questions, reservations and queries I had.

Sales

Very good attentive service, knowledgeable salesman with no pressure to complete the deal

Sales

Excellent service throughout.

Sales

Excellent service from Matt Marshall, I was well informed throughout the process of purchasing my car.

Sales

Matthew Marshall Sales Executive at Stratstone Hull, attended to us from our first enquiry through to the delivery of our car. Throughout he was polite, courteous and patient throughout all our queries. A credit to your organisation.Also helpful .

Sales

Friendly staff going out of their way to assist and help me spend my money :-)

Sales

Everything was handled smoothly, the salesperson Ali went above and beyond expectations

Sales

Good deal and good service

Sales

All staff extremely polite and willing to help. Immaculately clean and tidy. Staff dressed very smart. Nice range of coffee soft drinks and cakes at hand for customers. Kept informed regularly about stage car was at for delivery.

Sales

This is the second car I have bought from Stratstone BMW Hull and from the salesperson Richard Hobson. I would highly recommend him and the rest of the sales team who my family and friends have also dealt with. Very friendly service.

Sales

Fantastic dealership and sales. Matt made it a great experience

Sales

Good, prompt and friendly service