Stratstone Hull Star Rating
Sales
15 comments from 35 reviews
Service
37 comments from 111 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"It was fine."
"Excellent facilities and car parking is being improved"
"Overall service was good, the problem was receiving a cost breakdown and having tobrearrange a return visit which i had to chase as i got no call, i was told i needed a new tyre which was incorrect as they were not run flats"
"Keep having to return for an intermittent fault which unfortunately Nicola is unable to diagnose, this does not reflect badly on the dealership"
"Good service from head machanic."
"I was disappointed with the length of time it took."
"I had to return to the dealership. When ringing I got through to a central switchboard and not a person."
Stratstone Hull Dealer Principal response
"Mr Ellerington, please accept our apologies for any inconvenience caused. Our service bookings team deal with all bookings for the Dealership which is not based on site, however the staff are equally as trained to deal with any queries you may have."
"Iam very unhappy that the dealer cannot fix my BMW"
Stratstone Hull Dealer Principal response
"Mr Brogden, We apologise for the issues you have had with your vehicle, we are doing everything we can to fix the problem and are in communications with Warranty, and will do our best to ensure you are satisfied with the outcome. Regards Stratstone"
"Service operformed well , car cleaned and spotless on return and completed within the time frame requested by myelf"
"Staff always friendly efficient and helpful"
"The service was booked four weeks ago, I live in hospital accomodation and when the vehicle was picked up the driver could not find me. They had wrong number down for me in dealership."
"Not very happy with negotiating skill at dealership when trying to trade my car in for newer model."
"Refurbishing alloy wheel"
"verry polite and efficient service"
"They had forgotten to do a couple of things on this visit."
Stratstone Hull Dealer Principal response
"Mr Haines, please accept our apologies for this incidence, from speaking with the service advisor he admits we made a mistake with the key read but understand that this has now been rectified and the work has now been carried out. Stratstone Hull."
"My car was left in for MOT service, when I went to collect it 4 hours later the MOT had been carried out however they forgot to carry out the service, resulted in a further wait."
Stratstone Hull Dealer Principal response
"Mr Brooke, we apologise for this mistake and have investigated into this to establish the cause for the misunderstanding which resulted in the Service not being carried out. We will be in touch to discuss in due course. Kind regards, Stratstone Hull."
"The service was friendly and efficient. My car was returned at the time originally stated. However, this was a return visit to complete work not fully done the first time around"
"Some work was not completed on my BMW"
"Car returned with windscreen washer bottle near empty."
"Just excellent."
"There is a very welcoming environment from the moment you walk in."
"That was excellent."
"A pleasant experience."
"I have already answered this question"
Stratstone Hull Dealer Principal response
"Mr Booth, we are currently investigating in to why the part was not ordered when required, but understand that the work has since been carried out which I hope was satisfactory. Please accept out apologies we hope to see you in Dealership again soon."
"I had to take it back 3 times, because of the wrong part which had been ordered."
Stratstone Hull Dealer Principal response
"Dear Mr Skinner, please accept our sincere apologies for any inconvenience caused regarding this. We have investigated into this to ensure that procedures are robust to alleviate this happening again. Kind regards, Stratstone Hull."
"All the staff that I met were extremely helpful.All my questions were answered and I was happy with the service."
"I booked it in and turned up at 8.00am. There was no one there. I was told to go to the mini showrooms. Where someone would be able to look after me. The log book has not updated by the dealership."
"faultless service ."
"Ver good service."
"The service was fine however, when calling the dealer I was bounced about and had to callback twice. The reason I had to call was the text message was not clear that it would be collection and delivery."
Stratstone Hull Dealer Principal response
"Mr Bradley, thank you for taking the time to provide your valuable feedback. We apologise for any inconvenience caused and have reviewed our reception processes to ensure that this doesn't happen again."
"The price of the work done."
"Fabulous, well done and thank you"
"Was told it was safe to drive to Cornwall and back on 2 tyres and wheels damaged in a motor accident"
Stratstone Hull Dealer Principal response
"Mr Wellings,thank you for taking the time to provide your valuable feedback. Upon inspection it was noted that the damage to the wheel was superficial and did not render the vehicle unsafe. Our records indicate that the wheel has now been repaired."
"The car needed parts that weren't at the dealership."
"The dealership is always friendly, knowledgeable and technically competent"
"Not all work was corrected, was told to contact the paintshop for the work that hadnt been carried out, which I feel is unacceptable"
Stratstone Hull Dealer Principal response
"At Stratstone we are committed to providing excellent customer experience. We have reviewed and revised our Service process to ensure that you will not be disappointed again in the future. Thank you for your valuable feedback."
"I had arranged an MOT and service appointment but had to re arrange at short notice. Stratstone reaaranged everythig quickly and without fuss although I did have to waite quite a while for the work to be done. That was not a fault of Stratstone."
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"Delivery due early mid April, arrived May"
"Disappointed that I didn't have heated seats fitted. Apparently it was too late to add them when I notified stratstone 3 days after ordering the car."
Stratstone Hull Dealer Principal response
"Mrs Edmands, we apologise sincerely if you are disappointed but unfortunately after the car specification is fixed at the manufacturer it cannot be amended. Our manufacturing process is proactive in order that our customers do not meet with delays."
"Poor explanation of multimedia system, a long time sorting out documentation and registration"
"first class staff very polite and welcoming"
"Was made very welcome and could not have asked for more at what was a very busy time at the dealership, a very pleasant experience"
"Excellent from start to finish"
"very helpful and went the extra mile"
"Ian Green was again most helpful ."
"I was informed 1 hour prior to me picking my new car up that there was damage to the bonnett and front grill which left me deflated and also unfortunately the sales person I had dealt with left a couple of days after I recieved the car."
Stratstone Hull Dealer Principal response
"Mr Anson, Thank you for your feedback, we take your comments seriously and I am sorry for the lack of communication relating to the scratches on your vehicle. All staff at Stratstone are here to assist you should you require any help in the future."
"Quality sales team, thoroughly professional"
"Almost perfect. not 5 as nobody is absolutly perfect"
"see previous comments"
"Brilliant service at stratsone Hull, especially a guy called Bash , who kept us informed every step of the way , a pleasure to deal with."
"I found the whole experience very positive, at every stage my quries were answered, I was kept informed of the progress of my car and nothing was too much trouble during handover."
"I was advised my car would be ready by 10th March 2012 but it was actually ready early in time for me to pick it up on the day the new registration came out."