What better way to tell you about our exceptional customer service than direct from our customers themselves?

Below is a small selection of customer commetns from the feedback we receive.

Service Comments

"I have been a loyal customer for the past 12 years, firstly with Paragon, then with Stratstone. During this time Rob Mapplethorpe has been my main reason for this loyalty. My car is always collected and returned by Rob following his brilliant work doing whatever is required to maintain my vehicles to the highest standards. Rob is always courteous and well mannered, and extremely competent and professional, giving me great confidence in putting my vehicle in his very capable hands."

"The Service Advisor, Chris, was very helpful and most professional in handling our problem."

"Highly commended service provided, from being provided with refreshments upon entry into the dealership, followed by an additional diagnosis on this vehicle."

"I found this dealership to be considerate to my needs and also willing to accommodate the timing that I needed along with realistic pricing for the work that was undertaken. I will use them again for the next service and I would have no hesitation in recommending Stratstone Hull to any other person who wanted to have quality work carried out on their BMW vehicles."

"Really happy and all staff were very helpful."

"Very good, couldn't ask for a better service."

"Efficiency made to look so simple. It's not often you get top quality work done as routine nowadays."

"The Service Advisor was very helpful and pleasant, it makes a visit for a service less of a chore."

"I am pleased to say as usual the service department and parts department give full satisfaction and have a pleasant and friendly attitude. Keep up the good work!"

"A star, from the sales to the service team, even the reception. I will be buying a new car from Stratstone Hull in the near future due to the delightful service from all of the team. I will also be recommending to work colleagues, friends and family. I am more than satisfied with the treatment I have received."

"The staff at the Service desk were extremely helpful and flexible to customers needs. I would definitely come back to Stratstone Hull for future service, MOT and buying a new Used car. For such an excellent service I don't mind travelling from Leeds."

"The service advisors and manager have always made of point of being helpful and friendly. I would recommend them to anyone which I will continue using."

"Very flexible. Phil Ainley collected the car from home and dropped back, he is a very hard worker. I really appreciate the prices at the Hull branch. I have stopped using other branches and non-authorised repairers as the prices are not at a hefty premium anymore."

"The level of service from start to finish was excellent, was not kept waiting on drop off or collection and the service manager explained exactly what work had been carried out and how the cost was calculated. Car very clean on collection and finished earlier than expected, very good service."

If you have any comments on the service you have received at Stratstone Hull please click here to email our Customer Relationship Manager, Heather Robertson.