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Polite and courteous service reception and the fine details by service and valet.
The service department are amazing. They always go the extra mile for me an my boy and I'll never forget that.
Each and every time I visits the dealership the staff and service team do an excellent job always returning my car to me cleaned both inside and out side to a very high standard
Good job on time and the staff were very pleasant.
Did what was required
The car comes back like new
They were very accommodating regarding the covid difficulties
Everything done to a great standard and car was ready early also great professional staff
Stratstone Hull. Have all ways Given me Good service
Looked after me
Again had a great experience
Under the Covid restrictions it could not have been easier, perhaps not the usual as in the car wasn't valeted afterwards but that is a small point
The premises was completely covid safe and I was seen to quickly by a friendly member of the team. Rui and the Strastone Hull team always deliver the highest quality in the most efficient and welcoming way.
Was given a thorough briefing afterwards
Rui and Chloe!
Staff efficient and friendly as always, even to the point that Rui knows my name.
although still in lockdown they made it easy have service at my local dealership. they provided a replacement car and carried ot the service and MOT chack quickly
Right from my first enquiry call through to the purchase with Gregory Holmes and on to collection. They couldn't have been more helpful.
Everything was done as I requested
Quality of service was fantastic
Timely, efficient and when things haven't gone completely to plan the extended use of the excellent loan cars has never been a problem
Staff members always happy to help
all done on time in a professional manner
Everything done to a highly professional standard...couldnt be better.
Rui is always helpful and tries his best to come to solution. I cannot fault him!
Excellent service all round
A very good experience.
The service colleague was extremely helpful and arranged everything I needed, fantastic.
Happy in the knowledge my problem will be put right...
One could not find fault with the servive l received - so completely satisfied.
The service centre staff at BMW Hull - especially Lucy & Riu - were very professional and kept me informed with progress as my repair was being dealt with
After finding that there was a fault with the work bmw did they rectified it and fixed it immediately
When I asked for help they gave it everything is very very organised safe and secure
Everything completed as planned, able to rearrange appointment upon request
The service was absolutely brilliant
Good service and happy with the result.
Fast turnaround and updates
Always friendly, helpful and knowledgeable staff
Excellent service as always
Chloe was incredibly helpful in arranging the work to be done and in keeping us informed as to its progress.
All done to a very high standard
service reception knowledgeable, , interested in customer service and explained the bmw app to me.
Very friendly staff. Knowledgeable and able to answer any questions. Kept informed about progress of car.
Jack dealt with the purchase and delivery brilliantly especially during COVID. Cannot fault him at all
Everything worked seamlessly
Efficient professional handover takeover in difficult times
Everyone was super friendly and the handover of the car was very smooth
Satisfied as I can be.
The whole process was very efficient.
everything from the initial enquiry to the delivery of the car has been effortless
It would be completely satisfied other than the long wait. But that was out of Stratstones hands and due to the pandemic
Jack made sure to speed things along with our purchase and was always readily available to answer any queries etc.
As above. I am very satisfied
Darran at Stratstone BMW Harrogate was excellent, he answered all of my questions and provided me with all of the available options for my purchase.
very friendly and professional