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ABOUT STRATSTONE HULL.

Find out more about what we do and our team.

Meet the team

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Daniel Shores

Head of Business

Matthew Robinson

Head of Sales

Ricky Thompson

Head of Fulfilment

Lee Hopper

Parts Leader

David Petch

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Nothing is too much trouble. They don't hassle you and very attentive without being over bearing

Service

The service team were very helpful.

Service

Great friendly people

Service

Very efficient

Service

Dealt with the additional items on my service.

Service

Nothing too much trouble

Service

Couldn't improve on it at all

Service

Another slick and efficient service by the Hull team.

Service

Desk staff always very helpful

Service

lots of experience and keep customer up to date and good workmanship

Service

Everything went smooth with good communication

Service

Every thing was done quickly and with care

Service

Good

Service

Efficient, friendly, COVID protected

Service

There was some issues that meant the car was nearly a week with the dealer but dealer did great job with replacement car etc.

Service

Very quick and efficient service.

Service

Always friendly and helpful

Service

Problem sorted

Service

The staff are friendly, & the they've done everything as promised.

Service

very professional

Service

All good and ease of booking.

Service

I am looked after by a Gentleman named Rui, who treats me like a member of the family, always delivers what he promises and it is a pleasure to be looked after by him. He is a massive asset to Stratstone Hull.

Service

Within this strange period, the service centre have professionally followed the government guide lines, making it a very safe environment for customers & staff, ie introducing one way systems, screens and mandatory mask wearing.

Service

Excellent service and COVID-19 sanitisation and distancing measures were carried out. This gave me the peace of mind that my car had been cleaned and was safe for me to drive away with no additional precautions required.

Service

Good service as always

Service

Having previously dealt with another BMW franchise, I was particularly impressed by Stratstone Hull's attentiveness throughout the whole process.

Sales

Everyone at Stratstone made me feel like a valued customer, nothing was left to chance and collection day was really special.

Sales

Tom who is your Mobility Sales Person at your branch in Hull is a credit to your Company. He kept me fully informed from the moment I placed my order, and nothing was too much trouble for him. I would like his Manager to know this??

Sales

Courteous staff and personalised customer care

Sales

The whole process could not have been better.

Sales

Best possible service in the current climate

Sales

Unusual circumstances when buying car due to COVID restrictions but the experience at the dealership was still a good one.

Sales

Good service

Sales

Challenging times at present and everything went as well as it could

Sales

PURCHASED FROM HULL - Sales person extremely competent, changed my initial perception of BMW customer experience.

Sales

Again, understanding the coronavirus restrictions i was pleased with Stratstone Hull's delivery

Sales

Jack Beeston was excellent throughout the sale - he is a real asset to Stratstone