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Great customer service
Book at a time to suit me & came back valeted. Gent on reception who dealt with me on the Saturday morning was very professional & friendly without being OTT.
In spite the age of my car, it looks almost new as I looked after it and the service provided was excellent.
I am pleased with the service I receive at Stratstone. Rui in the service department was very helpful recently and provided excellent service with the problem I was having at short notice. He is always helpful with any queries I may have with my car.
All went well
Friendly staff and very helpful
Following a breakdown (ad blue sensor fault) and the car being brought back on a trailer 300 miles the communication with Stratstone Hull via Charlotte, Lucy and Kirsty was first class. The curtsey car was very much appreciated.
As above and car looked brand new when I collected it
Professional and prompt
Always helpful staff.
Had a recent health check needed new rear brake pads all done some day ??
Always a superb experience from the Hull service department
Again good efiicient service. And so pleased with the courtesy car!!!
Everything done on-time
Great staff at mini next door as bmw was being knocked down. Can't fault the staff. Easy to deal and quick.
Stratstone do what I want and when
The tidiness of the vehicle when I picked it up.
Have No Complaints
Very happy, very helpful
Great service from start to finish
Great collection/drop off, friendly and efficient. Thank you.
I had a problem with my car. The Stratstone team made time to sort my issue the same day. The problem was diagnosed and fixed quickly. Fast and efficient. Can not ask for more
What needed to be done got sorted on the same day and extremely organised
It was just easy, no stress
Truthful not trying to sell me things when they weren't necessary needed
Efficiently dealt with throughout.
nothing really to complain about . Given that their was a pandemic good care was given , could have done with a cup of tea, but that's understandable
Sorted all issues
The customer service was exemplary from start to finish
Did what I wanted in the timescale agreed
staff at Strastone Hull very helpful always polite and very knowledgable.
All requirements were dealt with
nice people in your center
Transport provided taking me back to my hotel. Good communication.
Everything was so well organised and very professional
I couldn't fault anything regarding the servicing of my car.
My issues were sorted within 24 hours of sending the car in.
Booking in was easy and they kept us informed as to how things were going. The car was spotless in return and nothing was too much trouble.
Rui looked after us very well, as always.
Nice people on the desk
Excellent service told me what was needed and kept in touch when car was ready
Everything is just done correctly and efficiently.
The dealership is currently going through a refurbishment, that with the additional challenges of COVID has meant that the overall customer experience is not where it should/needs to be, but all things considered still worthy of a decent rating.
Rui Pereira was outstanding. Sorted out a new tyre and had it fitted in 21 minutes.
Great service from all members of the team
The staff were excellent and the service very efficient.
ease of booking, prompt service and an overall great experiance.
Service, contact, everything was one of the best visits to any garage I've had in a long time!
I am especially grateful to Rui Pereira, a true ambassador for BMW and Stratstone's, Hull, whose helpfulness and depth of knowledge are helpfulness and depth of knowledge are exemplary.
Minor problems quickly resolved.
Jack Beeston made the process of purchasing the car very easy, he kept us informed and answered any questions or queries we had.
very friendly, good handover and well shown around car and features.
The whole experience from first entering the showroom to collecting our vehicle was outstanding. Jack Beeston was both friendly and professional in his approach and went above and beyond our expectations. Mr. Glenn Taylor and Mrs. Michelle Taylor
Because l had first class service
Regular updates and polite and caring staff
As always superb service by BMW Stratstone Hull.
Excellent staff who ,once again, knew our needs.
Excellent un-pushy sale. Knowledgeable salesman who could not do enough to help and explain the workings of the vehicle on hand-over
Ian Green went out of his way to ensure I got a great deal on the car I required, and kept me updated with regards it's delivery date. Ian also went to great lengths to ensure I was familiar and happy with all the cars functions at the handover.
Great service by Jenny
Excellent service from beginning to collection. Managed the pandemic guidelines well and answered all my questions throughly.