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ABOUT STRATSTONE HULL.

Find out more about what we do and our team.

Meet the team

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Daniel Shores

Head of Business

Matthew Robinson

Head of Sales

Ricky Thompson

Head of Fulfilment

Lee Hopper

Parts Leader

David Petch

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Polite and courteous service reception and the fine details by service and valet.

Service

The service department are amazing. They always go the extra mile for me an my boy and I'll never forget that.

Service

Each and every time I visits the dealership the staff and service team do an excellent job always returning my car to me cleaned both inside and out side to a very high standard

Service

Good job on time and the staff were very pleasant.

Service

Easy

Service

Did what was required

Service

The car comes back like new

Service

They were very accommodating regarding the covid difficulties

Service

Everything done to a great standard and car was ready early also great professional staff

Service

Stratstone Hull. Have all ways Given me Good service

Service

Looked after me

Service

Again had a great experience

Service

Under the Covid restrictions it could not have been easier, perhaps not the usual as in the car wasn't valeted afterwards but that is a small point

Service

The premises was completely covid safe and I was seen to quickly by a friendly member of the team. Rui and the Strastone Hull team always deliver the highest quality in the most efficient and welcoming way.

Service

Was given a thorough briefing afterwards

Service

Rui and Chloe!

Service

Staff efficient and friendly as always, even to the point that Rui knows my name.

Service

although still in lockdown they made it easy have service at my local dealership. they provided a replacement car and carried ot the service and MOT chack quickly

Service

Nice people.

Service

Right from my first enquiry call through to the purchase with Gregory Holmes and on to collection. They couldn't have been more helpful.

Service

Everything was done as I requested

Service

Quality of service was fantastic

Service

Timely, efficient and when things haven't gone completely to plan the extended use of the excellent loan cars has never been a problem

Service

Staff members always happy to help

Service

all done on time in a professional manner

Service

Excellent service

Service

Great help

Service

Everything done to a highly professional standard...couldnt be better.

Service

Brilliant service

Service

Rui is always helpful and tries his best to come to solution. I cannot fault him!

Service

Excellent service all round

Service

Ditto

Service

A very good experience.

Service

The service colleague was extremely helpful and arranged everything I needed, fantastic.

Service

Happy in the knowledge my problem will be put right...

Service

One could not find fault with the servive l received - so completely satisfied.

Service

The service centre staff at BMW Hull - especially Lucy & Riu - were very professional and kept me informed with progress as my repair was being dealt with

Service

After finding that there was a fault with the work bmw did they rectified it and fixed it immediately

Service

When I asked for help they gave it everything is very very organised safe and secure

Service

Everything completed as planned, able to rearrange appointment upon request

Service

The service was absolutely brilliant

Service

Good service and happy with the result.

Service

Fast turnaround and updates

Service

Always friendly, helpful and knowledgeable staff

Service

Excellent service as always

Service

Chloe was incredibly helpful in arranging the work to be done and in keeping us informed as to its progress.

Service

All done to a very high standard

Service

Great service

Service

service reception knowledgeable, , interested in customer service and explained the bmw app to me.

Service

Very friendly staff. Knowledgeable and able to answer any questions. Kept informed about progress of car.

Sales

Jack dealt with the purchase and delivery brilliantly especially during COVID. Cannot fault him at all

Sales

Everything worked seamlessly

Sales

Efficient professional handover takeover in difficult times

Sales

Everyone was super friendly and the handover of the car was very smooth

Sales

Satisfied as I can be.

Sales

The whole process was very efficient.

Sales

everything from the initial enquiry to the delivery of the car has been effortless

Sales

It would be completely satisfied other than the long wait. But that was out of Stratstones hands and due to the pandemic

Sales

Jack made sure to speed things along with our purchase and was always readily available to answer any queries etc.

Sales

As above. I am very satisfied

Sales

Darran at Stratstone BMW Harrogate was excellent, he answered all of my questions and provided me with all of the available options for my purchase.

Sales

very friendly and professional