Lack of communication , it only improved ones Mr Rui took over the matter .
They dealt with the Windows fault and also identified a further issue with the car that was dealt with speedily and with the minimum of fuss. Good communications and service updates throughout the time the car was at the garage.
Car given back still requiring 2 litres of AdBlue
Friendly'polite, helpful and efficient!
My car was repaired and returned fully valeted and in a fantastic condition.
Courteous staff, work done quickly, excellent customer experience.
Easy booking. Courteous, friendly staff. Kept well informed during the episode. Problem fixed although it did require an extra day to solve.
Failure to order car parts as promised. Unfortunately not the first time
Couldn't have asked for more help from resolving what was, a big issue for me regarding my car!
Always given information quickly and they always let me know if there are any issues
Good people - greet you by name - nice customer service displayed...
When I bought the vehicle I was told the MOT protect covered costs which I was lead to believe meant the cost of the MOT was covered. On collecting my vehicle I was told I had to pay for the MOT as the protect does not cover the cost of the MOT.
Excellant service advisor .
There were some issues with the organisation of the service, but these were made up by the willingness of the staff to respond to these.
Due to poor workmanship and customer service . seat rails and left the old bolts behind the drivers seat which was concerning. Not really what you expect for a German premium car firm. promised a full valet inside and out and never did. corrosion iss
Always very impressed with Stratstone in Hull, its where i purchased the vehicle and will continue to service it there. Staff are very accommodating and the atmosphere in the showroom is excellent.
The service team are always friendly and helpful. Rui has ensured all work is carried out efficiently and has kept us updated whenever things have not gone quite to plan.
Still need to see that the CarPlay fix is a full and stable fix. Couple of wobbles so far but much, much easier to restore the connection between the car and iPhone.
Rui I found to very helpful indeed. Making the arrangements to have my car picked up after a bmw technician was at my home address.
The problem I'm experiencing with my car continues and everything appears too much trouble for the staff
As above , you have a great member of staff in Rui Pereira .
Everything that needed doing was done with ease and without hassle
The service was very efficient and the service staff were very accommodating with the arrangements. The video sent online was very good and reassuring.
Very lovely man Rui, great service but the work carried out wasnt good.
Special mention to Rui & Sharon
My car was on an oil and filter change, the service went quickly and without problems.The only thing is the lack of a replacement car.
Efficient, no issues, friendly
1 filter was not available to be able to do the full oil service, so I had to take my car back the following week to get this filter fitted. I was also told it would take upto1.5hrs to fit the filter, but I had to wait for the car just after 2hrs.
Slight problem with communications around pick up time leading to excess wait for vehicle
It just took so long, especially with it being it's first MOT.
Misled on number of owners of car, issued with one key only despite being told it had 2 before buying car - misleading information on service plan on car.
shocking. As above, there is more detail to the story but too long to fit in the box. They damaged the car differently each visit. no interest whatsoever in helping. Had to get the manager, Mark, involved and still managed to damage the alloy.
They can never return your calls fast enough before the purchase. After the purchase it's the customer chasing for answers.
Car sorted quickly and cleaned, only slight issue, I was told tyre would need replacing due to being runflat with nail in, on inspection at another tyre company, they were able to sort the tyre, without the need to replace it.
Been higher but for the poor valet of the car
An intermittent fault is always going to be challenge for a technician. However the technician & service advisor ensured the problem with our car was resolved before being returned
No problems with service experience
I was told that my booked service would start late because other work had to be finished. Why was that work started when it was known that my car was booked in? It was a 'service while you wait' and I was invited to spend that time in town.
Great customer service, hospitality and made me feel like a loyal customer that I am. Well done Strastone Hull
Everything went really smoothly and I really couldn't have asked for better from Startastone BMW
Great service by key members of the team
The purchase and handover of the car was very good. The only negative I could find was I would have liked someone to contact me to say the car had arrived. Instead I had to chase the salesman
I had many issues with trying to contact the sales person. The post sale service was unacceptable for the price you pay for a car. You would expect communication and updates on the sale.
Courteous, professional and friendly staff at all levels.
Jack the salesman was excellent
Nothing was too much trouble for them, they kept you informed throughout the process from buying to final collection.
Had the car I really wanted and gave me a deal I am really pleased with.
A few issues with the time scale and info passed on to us but dealt at handover by a charming lady who solved these with the sales team to our satisfaction.
It took us several visits and we drive several cars before the Z4. Huge thanks to Harriet, Liam and Mike at Stratstone Hull for their patience with us and their teamwork is a credit to you
From my first contact with Jack the salesman he provided all the information I requested and came up with a deal without any fuss. He also provided a price for the optional M Performance kit I required and everything was concluded within 24hours.
They know their products and services and go out of their way to get you into the car you want
very good service very personal for my needs
I received excellent service from all personnel at the dealership. They were extremely helpful in arranging test drives at short notice and worked hard to find a vehicle which matched my requirements.
Special thanks to Liam, Rick and all the staff who had a part in finding the best cars for both myself and my fiance!
Great Service and follow up from BMW Stratstone in Hull, Jenny Moxon and Tony were extremely helpful.
Sales Manager and Director worked really hard at creating the right deal for me
Great delivery presentation options
As I said the staff was all fantastic friendly and very helpfull
The whole experience from enquiry (once Liam became involved) right to handover was simple and a pleasure
Very helpful, went the extra mile to ensure I was happy with my purchase.
It was a fast process and the condition and cosmetics of the car was really good and clean and well presented.
Simple and effective handover
Salesman Tom Sparkes never put us under any pressure to buy and advised us of options on our old car. The handover was also very well done.
Chris Ray, Richard Hobson and Ellis Bradford at Stratton BMW went out of their way to deliver me the car that I wanted.
Chris and Matthew answered all my questions and were able to produce the car and deal I was looking for. Ellis in the handover team had everything arranged for a seamless handover and provided great Customer service pairing our phones etc etc.
Hassle free purchase. PX process was simple. Car pickup day went great, couldn't fault anything.
Good dealership with welcoming staff.
Say nav not installed Guessing the date for arrival Taxed the car on the last day of the month even though I wasn't picking it up for another 9 days
Stratstone
Hull
