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ABOUT STRATSTONE HULL.

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Daniel Shores

Head of Business

Matthew Robinson

General Sales Leader

Ricky Thompson

Used Car Sales Leader

Mark Kettlewell

Service Leader

Lee Hopper

Parts Leader

David Petch

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I asked for one of my tyres to be removed and put in my boot, I am still waiting for this tyre, over 2 weeks later.

Service

Nothing is to much trouble its the little things that count, the car is always fully cleaned & valeted.

Service

Can't fault the experience

Service

Very helpful in resolving an unbooked issue even returning my car to me so I had it for the festive period

Service

The service I always receive at stratsone is above and beyond what I expected. The loan car I was first given was not really suitable an all it took was one phonecall and it was exchanged that day.

Service

Excellent service, no complaints with the dealership and service received. BMW lose a point for the exorbitant spares prices.

Service

As before. Staff are always very friendly and helpful and go out of their way to make sure the customer is happy.

Service

My car was completed on time and returned in a cleaned condition

Service

all work carried with no fuss or hindrance and a very good health check video provided

Service

I am a regular customer

Service

Service completed within time constraints requested and with no problems.

Service

My car had only been in the garage for less than 90 minutes before I received the 'completed' email. For the price I ended up paying for that amount of time, was very excessive in my opinion. I feel like I have no choice to take it to an approved BMW

Service

Service was beyond poor, staff where not friendly or helpful, I was threatened that I would never be able to return to Stratstone again.

Service

Would have liked to have a print out of the work carried out on the service

Service

Wrong information. Lies too. Accused and interrogated. Poorly managed all by one member of staff

Service

when i brought my car in for my brakes pads to be fitted at 0800 hours, i received a phone call at approx 1230 hours telling me what the price was and was you ok to go ahead. i was advised my car would be ready for 1600 hours. it was ready at 5.30p

Service

My issue was solved above and beyond.

Service

only because it was recovered

Service

Services department are very professional and finished on time.

Service

Good service at a competitive price

Service

Staff very helpful and rectified the issue with the car using BMW warranty without any hesitation.

Service

Stayed in contact and did all that was required

Service

Good customer service, but no paperwork details current condition of vehicle. I.e. tyre tread depth etc

Service

We came in to get to get a job done on our car and we also got a winter service done and cleaned in side and out

Service

Good drop-off and pick-up staff

Service

As above. Nothing to complain about at all.

Service

was quoted the price for a major service when vehicle booked in. The key fob was checked upon arrival and it was established a minor only service was needed. Vehicle dropped off at 0830 and not returned until 1730.Service warning not re set

Service

I have already given my answer to another survey!

Service

Car left for warranty repair and whilst very pleased with the booking in and pick up and return service, no feedback has been given regarding the repair itself ie what was done, how it's documented given it's noted as an MOT advice caution

Service

Ease of sorting the courtesy car, quick to sort arrangements

Service

Absolutely trouble free service which was able to satisfy any concerns raised

Service

1st class car and 1st class team in hull

Service

Customer service was 11/10

Service

issues sorted out the day I took the care in , also driver picked me up from work so that I could get my car.

Service

Somebody hit my car on Saturday morning in a car park. I went into Stratstone Hull on Saturday afternoon; the work was carried out and completed by Tuesday afternoon. I can't see that anything ever happened now, and it wasn't expensive!

Service

No problems at all

Service

Helpful and knowledgeable

Service

Staff were friendly and helpful throughout

Sales

Very happy. Chris and Matthew were very attentive, knowledgeable and helpful. I’ve no complaints at all. Sounds like the after service care is top notch too.

Sales

Got the best deal possible therefore fully satisfied

Sales

The hand over could have been better, it was rushed

Sales

Made me feel very special during all process

Sales

Everthing ok but was not kept informed as to how the car was progressing through the manufacturing process

Sales

The car was set aside with a sheet on it. Felt like royalty. Son was thrilled! Gentleman and lady from mobility were so helpful and lovely

Sales

The salesman was very helpful and after becoming familiar with this person it would have been better if he had followed the sale through to us picking the vehicle up. The person who handed the vehicle over was very rushed

Sales

Jonathan Billam was ours sales consultant - this is the third time we’ve dealt with him and is the reason we keep going back to that dealership.

Sales

The bmw dealer and staff couldn’t have done more. Was very happy with the service I received, and if it wasn’t for there hard work and overall decent attitude, I wouldn’t have bothered in buying the car.

Sales

Excellent service & products.

Sales

The staff were great

Sales

Great customer service from entering the showroom and driving out with our new M2 Competition. They made us feel like we were not just customers but friends.

Sales

Good info over the whole order process

Sales

Awesome service as usual, Jonathan was outstanding as I have known him to be.....