Car could have been cleaned better, timing issue
Matthew Robinson is always helpful and polite.
once car was in with them they did everything to to help, they were very efficient.
Could not have been any better
I mentioned that the boot lid was closing heaving and asked if it could be adjusted but did not get a response and assume it was not dealt with.
I asked if the job could be carried out a bit quicker as I would need to wait, they appeared to try and do this for me
Called when they said they would carried out car service efficiently and returned car on time
No issues and service desk explained everything in detail
only minor problem was that the clock wasn't reset
had technical problem.The service department never rang me back! had to keep ringing them.The communications between departments was terrible. Manager very rude to me when I brought my car in as it was out of hours but I was advised this would be ok
I am very pleased with both the customer service and the brief courtesy health check. I got a short video sequence which explained everything very well. I am very pleased with the service and care given by Srtatstone in Hull.
You can never get through on the phone to the service desk to even leave a message. They call you back at work when it's not convenient and then when you try to call them there's no answer. Also problems with car pick up and drop off
Car booked in in good time, courtesy car provided and vehicle ready on-time.
Issues car went in with not resolved. I had to take a day off work to get the issues looked at. One of the issues with the drivers seat is now worse than before it went in! I now have to take another day off work at a cost to me to get them resolved.
Service completed the following day which was first class for me and excellent service. Plus a loan car was provided which was excellent.
Car had bad smell inside upon pickup Driving position had been altered and not put back to how it was at drop off. Rear tyres were flagged as Red but no call whilst car was in to notify of this issue, no real explanation at pickup. No video received
Excellent experience. Very happy with the way everything went. Issue with hesitant pick up from closed throttle completely sorted.
Really spent time explaining what the problem could be and what they would do to rectify it
Usual friendly and professional service but let down when I collected the car un-valeted . I was told that there was insufficient staff to carry out the work but if I waited another 45 minutes it would be done. I declined this offer.
Cant recommend them enough.
Friendly staff very knowledgeable and not pushy like some places
The call center is a bit hit and miss. I booked in and 3 weeks later I got a letter telling me to book in. Everything was fine at the dealership on the day of my booking
See above. Hull team constrained by central spares ordering / delivery
The car came back like new inside and out
service was A1 and all on time plus kept us informed
Everything was explained fully and I was to be notified when my vehicle was ready. The car was returned fully cleaned and all documentation completed.
Solved the issue with my car
very helpful and polite car always given back in a clean and spotless condition.
Takes to long to actually get your car in.
Experience overall has been patchy - the service has been poorly co-ordinated between various elements and some staff members have been underwhelming, though some have been very good.
All of the staff were very helpful, polite and efficient. The guys go over and above what you would expect, always remember your name and keep you informed of your cars progress. They also give you some cracking loan cars!
Friendly, keep you informed.
Good people to deal with. Did everything that I asked of them...
As always, I received the highest standard of customer service at Stratstone's, Hull - far superior to my experience of some other dealerships! I am especially grateful to Rui Pereira whose helpfulness & depth of knowledge are exemplary.
Always Completely satisfied.
Very pleasant and relaxed
The sales adviser was very poor - you almost lost a sale!
Looked after from initial conversation and the vehicle presentation was 10/10.
Although I needed to wait 5 months for the delivery of my new car I did receive outstanding customer service.
Everything went smoothly and the handover was excellent
Staff I dealt with. Tom Sparkes was brilliant and offered support from start to finish. Jenny Moxon also helped at every opportunity. Both Stratstone Hull
Made a nice presentation of the new car. (Lots of paperwork to be filled out though)
Stratstone Hull
Hull
