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ABOUT STRATSTONE HULL.

Find out more about what we do and our team.

Meet the team

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Daniel Shores

Head of Business

Matthew Robinson

Head of Sales

Ricky Thompson

Head of Fulfilment

Lee Hopper

Parts Leader

David Petch

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Great customer service

Service

No issues

Service

Book at a time to suit me & came back valeted. Gent on reception who dealt with me on the Saturday morning was very professional & friendly without being OTT.

Service

In spite the age of my car, it looks almost new as I looked after it and the service provided was excellent.

Service

I am pleased with the service I receive at Stratstone. Rui in the service department was very helpful recently and provided excellent service with the problem I was having at short notice. He is always helpful with any queries I may have with my car.

Service

All went well

Service

Friendly staff and very helpful

Service

Following a breakdown (ad blue sensor fault) and the car being brought back on a trailer 300 miles the communication with Stratstone Hull via Charlotte, Lucy and Kirsty was first class. The curtsey car was very much appreciated.

Service

As above and car looked brand new when I collected it

Service

Professional and prompt

Service

Always helpful staff.

Service

Had a recent health check needed new rear brake pads all done some day ??

Service

Always a superb experience from the Hull service department

Service

Again good efiicient service. And so pleased with the courtesy car!!!

Service

Everything done on-time

Service

Great staff at mini next door as bmw was being knocked down. Can't fault the staff. Easy to deal and quick.

Service

Stratstone do what I want and when

Service

The tidiness of the vehicle when I picked it up.

Service

Have No Complaints

Service

Very happy, very helpful

Service

Great service from start to finish

Service

Great collection/drop off, friendly and efficient. Thank you.

Service

Great service

Service

I had a problem with my car. The Stratstone team made time to sort my issue the same day. The problem was diagnosed and fixed quickly. Fast and efficient. Can not ask for more

Service

What needed to be done got sorted on the same day and extremely organised

Service

It was just easy, no stress

Service

Truthful not trying to sell me things when they weren't necessary needed

Service

Efficiently dealt with throughout.

Service

nothing really to complain about . Given that their was a pandemic good care was given , could have done with a cup of tea, but that's understandable

Service

Sorted all issues

Service

The customer service was exemplary from start to finish

Service

Did what I wanted in the timescale agreed

Service

staff at Strastone Hull very helpful always polite and very knowledgable.

Service

Experienced stafff

Service

All requirements were dealt with

Service

nice people in your center

Service

Transport provided taking me back to my hotel. Good communication.

Service

Everything was so well organised and very professional

Service

I couldn't fault anything regarding the servicing of my car.

Service

My issues were sorted within 24 hours of sending the car in.

Service

Booking in was easy and they kept us informed as to how things were going. The car was spotless in return and nothing was too much trouble.

Service

Rui looked after us very well, as always.

Service

Nice people on the desk

Service

Excellent service told me what was needed and kept in touch when car was ready

Service

Everything is just done correctly and efficiently.

Service

The dealership is currently going through a refurbishment, that with the additional challenges of COVID has meant that the overall customer experience is not where it should/needs to be, but all things considered still worthy of a decent rating.

Service

Rui Pereira was outstanding. Sorted out a new tyre and had it fitted in 21 minutes.

Service

Great service from all members of the team

Service

Very good

Service

The staff were excellent and the service very efficient.

Service

ease of booking, prompt service and an overall great experiance.

Service

Service, contact, everything was one of the best visits to any garage I've had in a long time!

Service

I am especially grateful to Rui Pereira, a true ambassador for BMW and Stratstone's, Hull, whose helpfulness and depth of knowledge are helpfulness and depth of knowledge are exemplary.

Service

Minor problems quickly resolved.

Sales

Jack Beeston made the process of purchasing the car very easy, he kept us informed and answered any questions or queries we had.

Sales

very friendly, good handover and well shown around car and features.

Sales

The whole experience from first entering the showroom to collecting our vehicle was outstanding. Jack Beeston was both friendly and professional in his approach and went above and beyond our expectations. Mr. Glenn Taylor and Mrs. Michelle Taylor

Sales

Because l had first class service

Sales

Very satisfied

Sales

Excellent Service.

Sales

Regular updates and polite and caring staff

Sales

As always superb service by BMW Stratstone Hull.

Sales

Excellent staff who ,once again, knew our needs.

Sales

Excellent un-pushy sale. Knowledgeable salesman who could not do enough to help and explain the workings of the vehicle on hand-over

Sales

Ian Green went out of his way to ensure I got a great deal on the car I required, and kept me updated with regards it's delivery date. Ian also went to great lengths to ensure I was familiar and happy with all the cars functions at the handover.

Sales

Great service by Jenny

Sales

Excellent service from beginning to collection. Managed the pandemic guidelines well and answered all my questions throughly.