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ABOUT STRATSTONE HULL.

Find out more about what we do and our team.

Meet the team

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Daniel Shores

Head of Business

Matthew Robinson

Head of Sales

Ricky Thompson

Head of Fulfilment

Mark Kettlewell

Service Leader

Lee Hopper

Parts Leader

David Petch

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good service, reasonable price.

Service

The Hull service desk staff always go that extra mile to ensure you get great service every visit.

Service

Good friendly customer service. Kept in touch with progress on vehicle

Service

Good loan car and car ready on time as promised

Service

See above.

Service

ran very smoothly, got a call to explain car ready, collected and was even cleaned!

Service

Resolved my issue with no complaints at all.

Service

All round satisfaction during these difficult times

Service

Nice curtesy car friendly staff

Service

Great friendly service

Service

Very quick service Excellent replacement car Wonderful representative (Rui)

Service

I received an excellent service with good communication on time.

Service

Professional and polite service. New plates fitted very quickly whilst I waited. Showroom felt very COVID secure.

Service

even in the pandemic their passion for achieve our satisfaction was impressive. and eventually my issue was confirmed.

Service

Excellent

Service

Excellent service from Rui and Lucy. Service on my M4 was done quickly and loan car was ready to go on my arrival. Highly recommended.

Service

The work was carried out within the day. No issues

Service

I was kept well informed at all times on the progress of the servicing, as well as additional calls requesting authorisation for changing parts. What was useful was when asked how much for the fitting/changing of parts, prices were immediately availa

Service

I called the service department @ Hull BMW i needed a tyre quickly and they dealt with it quickly and professionally

Service

Found problems and booked me in to repair - perfect

Service

Always professional and helpful

Service

Good service listened to my needs what I wanted .very helpfull young man Darren .i have purchased my car and delighted with the out come

Service

Team did what I asked and when,

Service

Great courtesy car

Service

it was a seamless service no problems and very efficient

Service

Looked after from start to finish.

Service

Excellent Service & Brilliant Staff.

Service

Very understanding

Service

Rui was very helpful indeed and service and communication was excellent.

Service

Work done as expected

Service

My vechile was returned in immaculate condition, and due to Covid 19 all procedures were explained as to how my service would proceed for both staff and client safety.

Service

An excellent experience buying and also the first running in service. Particular thanks to Jack Beeston in sales and Rui in service. Both have been attentive and helpful.

Service

Excellent constantly updating

Service

Nothing was too much trouble

Service

Very good handover of communication

Sales

Tom Sparkes is very friendly and helpful

Sales

There was no unveiling of the car it was just sat there which was rather disappointing

Sales

Great service from start to finish keeping me updated at every step.

Sales

They found me a car quickly and I was very pleased

Sales

Service was fantastic from James and Tom even during Covid-19 lockdown. From start to finish all vehicle choices and options were clearly explained. Clean and welcoming showroom with polite staff throughout.

Sales

Very helpful and great staff and Jack was fantastic thank you

Sales

The deal went through very quickly and smoothly