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ABOUT STRATSTONE HULL.

Find out more about what we do and our team.

Latest News & Events

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Is your BMW Winter Ready?

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New year, New BMW. Exclusive Offers.

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Motability from £249 Advance Payment.

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THE BMW X3. LEAD WITHOUT COMPROMISE.

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THE BMW X4. TAKE CENTRE STAGE.

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THE NEW BMW X5

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INTRODUCING… THE 8

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Job Vacancies.

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We Want Your BMW.

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BMW Five Star Club - For BMWs over 3yrs old.

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Delivery Mileage/Ex-Demonstrator.

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BMW Help: Recalls

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A Fleet of Benefits.

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BMW X2 Introductory Offer.

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New Head of Business.

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Women in Automotive.

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Leading the Charge.

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BMW M Performance Accessories.

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The BMW 7 Series.

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0% Aftersales Finance.

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The new BMW i3.

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Current Offers.

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BMW i8 Roadster

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One Car. One Fixed Monthly Service Cost.

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BMW Winter Wheels & Tyres.

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We’ve Lowered Brake Servicing Prices.

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Impress with the new BMW Shadow Edition

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Dunswell Academy.

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Local Charity.

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BMW i Electric Experience 19 – 21 May.

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Join us for Car Café.

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Special Delivery.

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New BMW 5 Series.

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BMW Individual Colours.

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Technicians Wanted.

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Classics in the Park.

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BMW GB Classic Car Club.

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Hull Chamber Expo.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Give your BMW a liquid detox.

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THE BMW M140i.

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THE BMW 1 SERIES.

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Meet the team

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Daniel Shores

Head of Business

Matthew Robinson

Head of Sales

Ricky Thompson

Head of Fulfilment

Mark Kettlewell

Service Leader

Lee Hopper

Parts Leader

David Petch

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Despite an issue with the finishing following the work on my vehicle my concerns were dealt with quickly and efficiently

Service

Gave me a loan car whilst my car was being serviced then volunteered to deliver my car to my home address. Excellent customer service

Service

Excellent service.

Service

Just a great service and nice surroundings

Service

Satisfied with the service but it is a long turn around time before vehicle ready, though probably my own fault as I was offered a courtesy car and didn't take up on the offer.

Service

Best service team, Rui is fantastic a real asset.

Service

Good service and attention to detail.

Service

Overall a well presented showroom and polite helpful staff, on my most recent visit I had no issues. Unfortunately, on an earlier visit regarding a rust issue I was not initially treated very well and this has affected my experience of BMW ownership.

Service

professional quick service

Service

Got a service package on are bmw m4 so i know its getting the best it can get

Service

It was a great experience!

Service

Car isn't fixed, not call returned. Sub standard courtesy car.

Service

Fixed the car (I think) this being it's 3rd visit to stratstone, so happy about that. Communication from and within Service team was non-existent.

Service

Had no problems with the sevice and the car was ready on time.

Service

The staff are friendly and look after customers and make you feel at ease.

Service

I was satisfied with the service I received

Service

service completed on time had asked for car earlier if possible though no call to say if this could be achieved

Service

Stratstone Hull customer service is not what it once was. Can't contact by phone. No updates on car. Finally got a call 5 mins before closing saying car ready. Video health check rx'd 2 days later. MOT Date not reset on car

Service

initial experience was good but let down by the point made above

Service

Friendly staff always helpful

Service

Overall excellent service only marred by having to wait almost 4 weeks for a loan car to be available

Service

They are quick to ring u back wen buying a car but not so quick wen u require services for u vehicle

Service

Great staff who are extremely helpful and offer a great service to customers

Service

Terrible customer service

Service

Courteous, quick no messing about all you need from a service provider

Service

In some instances, the aftersales department have fallen short of the mark. I would have given a lower score were it not for the fantastic service which I have received from Ben Pollard, he really is an asset to the team and deserves recognition.

Service

The time taken to correct the issue and inconvenience caused.

Service

Kept me upto date with repair

Service

The time between needing getting an appointment. Disappointment at having to bring the car back for entirely predictable work

Service

Picked up and delivered the car on time and treated the fault.

Service

I am still waiting for my invoice to be e mailed too me for the service package I bought.

Service

the car was returned to me in pristine condition having undergone a full valeting

Service

In summary, I was hoping for a better experience however I was left underwhelmed by the staff. The service staff aren't proactive when you're stood waiting, they don't even say things like 'hi, how are you?' 'How can I help' They just stare at you.

Service

Failure to remedy my concerns. Poor customer service.

Service

I asked for one of my tyres to be removed and put in my boot, I am still waiting for this tyre, over 2 weeks later.

Service

Can't fault the experience

Service

Nothing is to much trouble its the little things that count, the car is always fully cleaned & valeted.

Service

Very helpful in resolving an unbooked issue even returning my car to me so I had it for the festive period

Service

Excellent service, no complaints with the dealership and service received. BMW lose a point for the exorbitant spares prices.

Service

The service I always receive at stratsone is above and beyond what I expected. The loan car I was first given was not really suitable an all it took was one phonecall and it was exchanged that day.

Service

Nicely handled, easily understood. All with a smile. Delivery with the car covered for unveiling made us feel very special

Sales

Standard of product knowledge with the new iDrive system was not very detailed at the dealership. This wasn't helped by the fact my X5 is the first new model retailed by them and that Connected Drive servers had major issues.

Sales

The car is great and in general staff were polite and professional, although customer service let them down on several occasions, very nearly resulting in a loss of sales to Audi.

Sales

Good service from the team

Sales

Staff was very helpful especially Richard and Chris

Sales

No sat nav installed onto car. Still waiting for the usb 11 days on. No response from bmw hull. Handover was a shambles. Very unprofessional

Sales

Perfect

Sales

Smooth and efficient

Sales

Staff were friendly and helpful throughout

Sales

Very happy. Chris and Matthew were very attentive, knowledgeable and helpful. I’ve no complaints at all. Sounds like the after service care is top notch too.

Sales

Got the best deal possible therefore fully satisfied

Sales

The hand over could have been better, it was rushed