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ABOUT STRATSTONE HULL.

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Daniel Shores

Head of Business

Matthew Robinson

Head of Sales

Ricky Thompson

Head of Fulfilment

Mark Kettlewell

Service Leader

Lee Hopper

Parts Leader

David Petch

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Lack of communication , it only improved ones Mr Rui took over the matter .

Service

They dealt with the Windows fault and also identified a further issue with the car that was dealt with speedily and with the minimum of fuss. Good communications and service updates throughout the time the car was at the garage.

Service

Car given back still requiring 2 litres of AdBlue

Service

Great attention by all

Service

Friendly'polite, helpful and efficient!

Service

My car was repaired and returned fully valeted and in a fantastic condition.

Service

Courteous staff, work done quickly, excellent customer experience.

Service

Easy booking. Courteous, friendly staff. Kept well informed during the episode. Problem fixed although it did require an extra day to solve.

Service

Failure to order car parts as promised. Unfortunately not the first time

Service

Couldn't have asked for more help from resolving what was, a big issue for me regarding my car!

Service

Always given information quickly and they always let me know if there are any issues

Service

As above

Service

Good people - greet you by name - nice customer service displayed...

Service

When I bought the vehicle I was told the MOT protect covered costs which I was lead to believe meant the cost of the MOT was covered. On collecting my vehicle I was told I had to pay for the MOT as the protect does not cover the cost of the MOT.

Service

Excellant service advisor .

Service

There were some issues with the organisation of the service, but these were made up by the willingness of the staff to respond to these.

Service

Good service

Service

Due to poor workmanship and customer service . seat rails and left the old bolts behind the drivers seat which was concerning. Not really what you expect for a German premium car firm. promised a full valet inside and out and never did. corrosion iss

Service

Always very impressed with Stratstone in Hull, its where i purchased the vehicle and will continue to service it there. Staff are very accommodating and the atmosphere in the showroom is excellent.

Service

Wasted my time.

Service

The service team are always friendly and helpful. Rui has ensured all work is carried out efficiently and has kept us updated whenever things have not gone quite to plan.

Service

Still need to see that the CarPlay fix is a full and stable fix. Couple of wobbles so far but much, much easier to restore the connection between the car and iPhone.

Service

Rui I found to very helpful indeed. Making the arrangements to have my car picked up after a bmw technician was at my home address.

Service

The problem I'm experiencing with my car continues and everything appears too much trouble for the staff

Service

As above , you have a great member of staff in Rui Pereira .

Service

Everything that needed doing was done with ease and without hassle

Service

prompt service

Service

The service was very efficient and the service staff were very accommodating with the arrangements. The video sent online was very good and reassuring.

Service

Very lovely man Rui, great service but the work carried out wasnt good.

Service

Special mention to Rui & Sharon

Service

My car was on an oil and filter change, the service went quickly and without problems.The only thing is the lack of a replacement car.

Service

Efficient, no issues, friendly

Service

For being ignored.

Service

1 filter was not available to be able to do the full oil service, so I had to take my car back the following week to get this filter fitted. I was also told it would take upto1.5hrs to fit the filter, but I had to wait for the car just after 2hrs.

Service

Slight problem with communications around pick up time leading to excess wait for vehicle

Service

It just took so long, especially with it being it's first MOT.

Service

Misled on number of owners of car, issued with one key only despite being told it had 2 before buying car - misleading information on service plan on car.

Service

shocking. As above, there is more detail to the story but too long to fit in the box. They damaged the car differently each visit. no interest whatsoever in helping. Had to get the manager, Mark, involved and still managed to damage the alloy.

Service

They can never return your calls fast enough before the purchase. After the purchase it's the customer chasing for answers.

Service

Not good and not bad

Service

Car sorted quickly and cleaned, only slight issue, I was told tyre would need replacing due to being runflat with nail in, on inspection at another tyre company, they were able to sort the tyre, without the need to replace it.

Service

Been higher but for the poor valet of the car

Service

great service

Service

An intermittent fault is always going to be challenge for a technician. However the technician & service advisor ensured the problem with our car was resolved before being returned

Service

No problems with service experience

Service

I was told that my booked service would start late because other work had to be finished. Why was that work started when it was known that my car was booked in? It was a 'service while you wait' and I was invited to spend that time in town.

Service

Great customer service, hospitality and made me feel like a loyal customer that I am. Well done Strastone Hull

Service

Carried out in good time

Service

Everything went really smoothly and I really couldn't have asked for better from Startastone BMW

Sales

Great service by key members of the team

Sales

The purchase and handover of the car was very good. The only negative I could find was I would have liked someone to contact me to say the car had arrived. Instead I had to chase the salesman

Sales

I had many issues with trying to contact the sales person. The post sale service was unacceptable for the price you pay for a car. You would expect communication and updates on the sale.

Sales

Very satisfied

Sales

Courteous, professional and friendly staff at all levels.

Sales

Jack the salesman was excellent

Sales

Nothing was too much trouble for them, they kept you informed throughout the process from buying to final collection.

Sales

Had the car I really wanted and gave me a deal I am really pleased with.

Sales

A few issues with the time scale and info passed on to us but dealt at handover by a charming lady who solved these with the sales team to our satisfaction.

Sales

It took us several visits and we drive several cars before the Z4. Huge thanks to Harriet, Liam and Mike at Stratstone Hull for their patience with us and their teamwork is a credit to you

Sales

From my first contact with Jack the salesman he provided all the information I requested and came up with a deal without any fuss. He also provided a price for the optional M Performance kit I required and everything was concluded within 24hours.

Sales

They know their products and services and go out of their way to get you into the car you want

Sales

very good service very personal for my needs

Sales

I received excellent service from all personnel at the dealership. They were extremely helpful in arranging test drives at short notice and worked hard to find a vehicle which matched my requirements.

Sales

Special thanks to Liam, Rick and all the staff who had a part in finding the best cars for both myself and my fiance!

Sales

Great Service and follow up from BMW Stratstone in Hull, Jenny Moxon and Tony were extremely helpful.

Sales

Sales Manager and Director worked really hard at creating the right deal for me

Sales

Great delivery presentation options

Sales

As I said the staff was all fantastic friendly and very helpfull

Sales

The whole experience from enquiry (once Liam became involved) right to handover was simple and a pleasure

Sales

No problems

Sales

Very helpful, went the extra mile to ensure I was happy with my purchase.

Sales

It was a fast process and the condition and cosmetics of the car was really good and clean and well presented.

Sales

Simple and effective handover

Sales

Salesman Tom Sparkes never put us under any pressure to buy and advised us of options on our old car. The handover was also very well done.

Sales

As already commented.

Sales

Chris Ray, Richard Hobson and Ellis Bradford at Stratton BMW went out of their way to deliver me the car that I wanted.

Sales

Chris and Matthew answered all my questions and were able to produce the car and deal I was looking for. Ellis in the handover team had everything arranged for a seamless handover and provided great Customer service pairing our phones etc etc.

Sales

Great service

Sales

Hassle free purchase. PX process was simple. Car pickup day went great, couldn't fault anything.

Sales

Good dealership with welcoming staff.

Sales

Say nav not installed Guessing the date for arrival Taxed the car on the last day of the month even though I wasn't picking it up for another 9 days