Loading...

ABOUT STRATSTONE HULL.

Find out more about what we do and our team.

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

X Event

Read

WHAT A DIFFERENCE A DAY MAKES.

Read

THE NEW BMW X5

Read

INTRODUCING… THE 8

Read

Motability- £249 Advance.

Read

THE BMW M5. BALANCE TAKES MANY FORMS.

Read

THE BMW M5. AVAILABLE AT 0% APR WITH BMW DIVIDE. Ts&Cs apply.

Read

Job Vacancies.

Read

THE BMW i3s AT A LOW 2.9% APR REPRESENTATIVE.*

Read

THE BMW i8 COUPÉ AT A LOW 2.9% APR REPRESENTATIVE.*

Read

THE BMW i8 ROADSTER AT A LOW 5.9% APR REPRESENTATIVE.*

Read

We Want Your BMW.

Read

BMW Five Star Club - For BMWs over 3yrs old.

Read

Delivery Mileage/Ex-Demonstrator.

Read

BMW Help: Recalls

Read

A Fleet of Benefits.

Read

BMW X2 Introductory Offer.

Read

New Head of Business.

Read

Women in Automotive.

Read

Leading the Charge.

Read

BMW M Performance Accessories.

Read

The BMW 7 Series.

Read

0% Aftersales Finance.

Read

The new BMW i3.

Read

Current Offers.

Read

BMW i8 Roadster

Read

One Car. One Fixed Monthly Service Cost.

Read

BMW Winter Wheels & Tyres.

Read

We’ve Lowered Brake Servicing Prices.

Read

Impress with the new BMW Shadow Edition

Read

Dunswell Academy.

Read

Local Charity.

Read

BMW i Electric Experience 19 – 21 May.

Read

Join us for Car Café.

Read

Special Delivery.

Read

New BMW 5 Series.

Read

BMW Individual Colours.

Read

Technicians Wanted.

Read

Classics in the Park.

Read

BMW GB Classic Car Club.

Read

Hull Chamber Expo.

Read

What type of BMW Engine is right for you?

Read

BMW xDRIVE.

Read

THE BMW 4 SERIES. NOW WITH 0% APR ON IMMEDIATE DELIVERY VEHICLES.*

Read

THE BMW i3 AT A LOW 2.9% APR REPRESENTATIVE.*

Read

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Daniel Shores

Head of Business

Matthew Robinson

General Sales Leader

Ricky Thompson

Used Car Sales Leader

Mark Kettlewell

Service Leader

Lee Hopper

Parts Leader

David Petch

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

best quality service

Service

Ease of sorting the courtesy car, quick to sort arrangements

Service

Service Manager Ben Pollard promised us nothing but delivered the world. I have never experienced such amazing customer service in ANY service sector. I would employ Ben in my company in a heartbeat.

Service

Absolutely trouble free service which was able to satisfy any concerns raised

Service

1st class car and 1st class team in hull

Service

Customer service was 11/10

Service

issues sorted out the day I took the care in , also driver picked me up from work so that I could get my car.

Service

No problems at all

Service

Somebody hit my car on Saturday morning in a car park. I went into Stratstone Hull on Saturday afternoon; the work was carried out and completed by Tuesday afternoon. I can't see that anything ever happened now, and it wasn't expensive!

Service

Helpful and knowledgeable

Service

As always they were great and particularly Rui.

Service

quality of people and ease of sorting.

Service

Very satisfied

Service

Even though I had to take the car back immediately after it was repaired I was really impressed by the efficiency of the guy I dealt with (Ben). He arranged a courtesy car quickly and valeted my car as way of apology for the inconvenience.

Service

Ben and James kept us informed of progress.

Service

No problems

Service

First class attention from Ben and everything was completed to my satisfaction without any issues.

Service

Down to the service advisor

Service

Very attentive to our concerns / needs, always helpful, keeping us informed when works completed.

Service

Staff are good but i believe it must be due to work load they act more like robots, and don,t actually engage with the customer

Service

Stratstone Hull always go above and beyond to ensure the highest customer service.

Service

Completed the work on time. Upon collection the car had been washed and looked like new again. Staff were very courteous and helpful.

Service

Looked after by someone called "Ben". Very helpful and very efficient.- brilliant.However totally insulted by the comments made by the person who signed back my courtesy car. He all but accused me of damaging it. smoothed over efficiently by Ben

Service

Excellent communication from start to finish.

Service

could not fault anything

Service

car returned clean and repaired

Service

We drove away with the exact car we wanted having exchanged our previous BMW and would use Stratstone again for our next car

Service

The work carried out on my car was completed to my satisfaction and the staff I met treat me very well . Only negative point was that I have white leather seats and when I collected my car I noticed oil / grease marks on the drivers seat !

Service

Very good on site

Service

Always a great experience visiting the showroom and the level of service received

Service

Was sorted very rapidly and with minimal fuss. Courtesy car ordered and arrived quickly and able to be dropped off at dealership!!

Service

Good service who went out their way to make sure I had prompt service with complete satisfaction, from the reception desk to the senior service mechanic. Great team in Hull.

Service

I was very satisfied because everything seemed to be done that wax required.

Service

Excellent service provided by Ben Pollard.

Service

Loved seeing the video clip,

Service

At standard expected.

Service

Always had satisfaction - but with this service they have been let down by BMW as the fault that I took it in for on the 8th August - Navigation/Radio problems and here at todays date - 13th Sept they are still awaiting spare parts/radio.

Service

Work explained fully.Staff on hand to explain any issues etc.

Service

Knowledgeable staff.

Service

VERY COMFORTABLE SURROUNDINGS and staff are very helpful but not intrussive

Service

Yes everything was as I expected good service

Service

nothing to worry my bmw car .safe to drive coming years.

Service

Work completed within a reasonable time.

Service

Well organized and efficient

Service

good communication and service by the agent.

Service

Ben Pollard provided exceptional service when I visited. Before the visit however I tried to book an appointment via phone (was diverted to a call centre) who were only able to book an appointment in a months time - given I had a damaged wheel - poor

Service

Because everything is first class everyone is polite and the jobs on the cars we have taken to BMW have been perfect.

Service

Service is the same as the vehicle, the ultimate

Service

I feel like they are looking after my vehicle

Service

The team on the desk couldn’t do enough to help you.

Service

Outstanding customer service

Service

Service and MOT carried out fine. The issue that I had was with the booking process. I had arranged (I thought) for a minor scratch and wheel rim repairs to be carried out - not knowing that the BMW centre didn't do these.

Service

Great customer service from entering the showroom and driving out with our new M2 Competition. They made us feel like we were not just customers but friends.

Sales

Good info over the whole order process

Sales

Awesome service as usual, Jonathan was outstanding as I have known him to be.....

Sales

Great customer service when attending the sales room.

Sales

All the staff were very friendly and professional at all times. Special mention to Richard Hobson who was without a doubt the most helpful and knowledgeable salesman I have dealt with. I would definitely recommend to others.

Sales

Knowledgeable staff on product

Sales

Cat ready earlier than expected

Sales

Rushed to get the car to me to suit me as I had limited availability

Sales

Offered endless refreshments, kept informed on collection of.my.car it was explained carefully slowly the whole experience was A1

Sales

Really satisfied

Sales

Daniel Shores was exquisite in his knowledge and service he provided. The other staff also made me feel welcome while I was there

Sales

Very Good service all round.

Sales

Friendly, efficient and handover as always quick and informative.

Sales

Brilliant, Both the Richards were excellent and got me a great deal!

Sales

Put simply, the communication was outstanding. I was kept informed throughout the purchase