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ABOUT STRATSTONE HULL.

Find out more about what we do and our team.

Latest News & Events

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The Ultimate BMW Event is back.

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The BMW 5 Series.

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JUST RELEASED: Immediate Delivery BMW stock list.

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New Car Offers - Exclusive to Stratstone BMW.

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Motability from £99 Advance Payment.

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We Want Your BMW.

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THE BMW 1 SERIES.

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Job Vacancies.

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BMW Help: Recalls

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A Fleet of Benefits.

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BMW X2 Introductory Offer.

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New Head of Business.

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Women in Automotive.

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Leading the Charge.

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BMW M Performance Accessories.

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The BMW 7 Series.

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0% Aftersales Finance.

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The new BMW i3.

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Current Offers.

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One Car. One Fixed Monthly Service Cost.

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BMW Winter Wheels & Tyres.

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We’ve Lowered Brake Servicing Prices.

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Impress with the new BMW Shadow Edition

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Dunswell Academy.

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Local Charity.

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BMW i Electric Experience 19 – 21 May.

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Join us for Car Café.

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Special Delivery.

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New BMW 5 Series.

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BMW Individual Colours.

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Technicians Wanted.

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Classics in the Park.

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BMW GB Classic Car Club.

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Hull Chamber Expo.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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How to get connected with BMW Connected Drive.

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How can a BMW Genius help me?

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Your perfect BMW couldn't be closer

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Meet the team

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Daniel Shores

Head of Business

Matthew Robinson

Head of Sales

Ricky Thompson

Head of Fulfilment

Mark Kettlewell

Service Leader

Lee Hopper

Parts Leader

David Petch

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

It just took so long, especially with it being it's first MOT.

Service

shocking. As above, there is more detail to the story but too long to fit in the box. They damaged the car differently each visit. no interest whatsoever in helping. Had to get the manager, Mark, involved and still managed to damage the alloy.

Service

Misled on number of owners of car, issued with one key only despite being told it had 2 before buying car - misleading information on service plan on car.

Service

They can never return your calls fast enough before the purchase. After the purchase it's the customer chasing for answers.

Service

Not good and not bad

Service

Car sorted quickly and cleaned, only slight issue, I was told tyre would need replacing due to being runflat with nail in, on inspection at another tyre company, they were able to sort the tyre, without the need to replace it.

Service

Been higher but for the poor valet of the car

Service

great service

Service

An intermittent fault is always going to be challenge for a technician. However the technician & service advisor ensured the problem with our car was resolved before being returned

Service

No problems with service experience

Service

I was told that my booked service would start late because other work had to be finished. Why was that work started when it was known that my car was booked in? It was a 'service while you wait' and I was invited to spend that time in town.

Service

Great customer service, hospitality and made me feel like a loyal customer that I am. Well done Strastone Hull

Service

Carried out in good time

Service

the mot failed on a damaged tyre, a phone call would have enabled you to replace the tyre and pass the mot straight away, however I was given a courtesy car and did finally get my car back the following day - Saturday- after about 6 phone calls.

Service

As above. Service Advisor rude in the first instance, Management an absolute joke and didn't even try and resolve the situation.

Service

Not fully satisfied because only three of the four wheels replaced even though the wheel is showing the signs which the others started with.

Service

Friendly efficient staff

Service

Service was fine, fault unresolved and worse than ever, and the car was dented whilst with the dealer. I appreciate this was probably an accident by someone else whilst the car has been with them for 2 weeks, however I'm very annoyed with the outcome

Service

Although service and recall done, i had to come straight back in as engine management light was on, although this was minoring one of the connections had not been put back on. As a BMW dealer, this should have been noticed prior to collection.

Service

Again no issues, quick and easy

Service

Dealt with all my requirements in a truly professional manner

Service

An engineer discussed the issues I had prior to work commencing, and went for a short test drive with me to demonstrate my concerns. The creaking noise has been rectified but the engine stopping before the car comes to a stop has not.

Service

Recall was completed with no issues, however handing back of my car and giving back the courtesy car was comical. I'd had my car back for over 5 hours and received a phone call asking me to collect it and return the courtesy car.... twice.

Service

trying to get through on the phone is challenging, with long waiting times. In Hull, I have used the Audi, Hyundai, and Jaguar service depts during the past 5 years. Stratstone's call handling is easily the worst of all. Otherwise generally fine

Service

It's been OK, the purchase was as expected, the recall work was carried out OK

Service

A very well organised, friendly and efficient team of people.

Service

My brake fluid service was completed quickly and with the minimum of fuss. I was also happy with the cost.

Service

dealing with the same people in bmw makes me feel like seeing somebody from my family which makes every visit a pleasant experience. They know what i like and require and they always deliver it with smile.

Service

see above

Service

Parts sorted and fitted in good time.

Service

Service experience has always been good. Also, have had problems twice with my present BMW regarding the air con. On both occasions the matter was dealt with fairly quickly. Special thanks goes to Rui Pereira (service advisor) for his help!

Service

Car obviously one of last to be serviced despite being dropped off day previous and garage knowing I am totally reliant on my car and unable to drive a courtesy vehicle due to adaptions. No wash or valet. Terrible trouble getting any info on progres

Service

The service was done to a very high standard. Came back to myself like it had just come out of the showroom.

Service

As I say the guy serving me was 110% Very welcoming, polite, professional and very very knowledgeable. An asset to your CS team and would do well in sales as my experience with sales in the past has been a lot worse.

Service

Excellent service.

Service

it took longer than predicted and as a result did not get the promised car clean. An offer to bring the car back at a time convenient to me was never going to be convenient because of travel time to dealer

Service

On time very little delay in booking in at service reception

Service

The assistant asked me to down after I had already been waiting 10 minutes to book my car if for its planned service. I do not appreciate having to wait further whilst he completed paperwork for another job. Management may be fooled customers aren't.

Service

Apart from the good service I was given a very nice car to borrow while it was with you.

Service

my car has being in the workshop more then I have driven it and im not happy with the vehicle

Service

I should not of had to bring my car again and even though the work took longer I should of had an option to keep the curtesy car

Service

Car could have been cleaned better, timing issue

Service

Matthew Robinson is always helpful and polite.

Service

Could not have been any better

Service

once car was in with them they did everything to to help, they were very efficient.

Service

Very happy all round

Service

See above.

Service

I mentioned that the boot lid was closing heaving and asked if it could be adjusted but did not get a response and assume it was not dealt with.

Service

I asked if the job could be carried out a bit quicker as I would need to wait, they appeared to try and do this for me

Service

Very helpful staff

Service

Called when they said they would carried out car service efficiently and returned car on time

Service

No issues and service desk explained everything in detail

Service

Great service

Sales

Hassle free purchase. PX process was simple. Car pickup day went great, couldn't fault anything.

Sales

Say nav not installed Guessing the date for arrival Taxed the car on the last day of the month even though I wasn't picking it up for another 9 days

Sales

Good dealership with welcoming staff.

Sales

Ellis Bradford from BMW Hull is a wonderful ambassador for the BMW brand - she's clearly one of the best at customer service.

Sales

Absolutely happy with experience, from first contact they were very helpful, knowledgeable and worked hard to get the right car and the best deal for me. No hard sell, good communication and straightforward collection day.

Sales

we 1st went to collect the car The paint protection had been applied to a very dirty white car we choice to leave the car let them re apply the paint protection given a bouquet of flowers But did ask for a free 1st service? Took shine of it totall

Sales

Sales person Richard Hobson and handover expert Ellie were fantastic throughout the whole process. Top marks!!

Sales

Always a lovely experience - very helpful

Sales

The communication was not that good upon till new sales exec took over my sale

Sales

Lack of communication.

Sales

I was very satisfied with my experience and they made the handover a memorable experience. My only quibble was, I was not made aware that the sales person I was dealing with, until I called to speak to him, had left a week or so before the handover

Sales

There has not been one problem with the service I received

Sales

I got the car I wanted. The staff are friendly and helpful.

Sales

Staff were very helpful

Sales

Because l enjoyed myself in your showroom with all your staff.

Sales

Very pleasant and relaxed