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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
320 ratings and 165 comments received in the last 90 days.
22 November 2024
Purchase made over the phone , however the sales executive was extremely helpful and pleasant , the sale took minutes to complete. The vehicle was delivered to my home and was accompanied by a member of staff who went through the cars controls.
21 November 2024
Excellent service. Will has always been professional and friendly with us, his knowledge is excellent. Great communication throughout. Great experience when we collected, Will was happy to go thru features of car and check our satisfaction.
20 November 2024
All questions I asked were answered politely and knowledgably.
17 November 2024
The team were great with the way they went about it all, keeping me informed and updated without being overly pushy. The only improvement I'd suggest would be if the car had windscreen washer fluid in it when handed over.
16 November 2024
Exceptional service from Bash! Will definitely return when its time to change the vehicle.
23 October 2024
The salesman was very good, obviously new his job well
16 October 2024
Very satisfied 10 out of 10
14 October 2024
No issues during purchase bash was very accomodating
04 October 2024
Mark Storey was very professional throughout. He listened to our needs and did his best to get me a good deal. All went very smoothly. His enthusiasm for cars shone through and it was a pleasure doing business with him.
03 October 2024
Everything was dealt with professionally and ran very smoothly.
03 October 2024
Again, largely down to the high standard of customer service - alround excellent experience
03 October 2024
Excellent buying experience again from the Hull team and Morgan the consultant I dealt with in particular, couldn't fault any part of the process.
03 October 2024
Thorough and very quick
02 October 2024
See above comments.
02 October 2024
Lee has been fantastic throughout the entire deal. Provided thorough, quick support whenever requested and provided a deal I couldn't refuse. Couldn't be happier with how things have gone and it's made me glad I stuck with BMW.
01 October 2024
They got the car for me and my dad who also got a car prepped quickly for us, allowing me to pick up the car only 2 days after I decided I wanted it. I have however had to come back on multiple days to sort the maps out for the vehicle. 4.8/5
01 October 2024
I was kept up to date about my order, fab communication throughout. Great handover and follow up emails
01 October 2024
Everything was very simple and explained really well by Morgan. Any questions or queries were dealt with efficiently and explained simply.
30 September 2024
Delivered on time, good communication from Mark. Kept us informed on when the new car was coming in.
30 September 2024
This is our fourth car purchase from Stratstone BMW Hull. Richard Hobson always goes the extra mile to make sure we have the best possible experience. On this purchase Richard introduced us to Will Houldridge who has been excellent throughout.
28 September 2024
Every thing was perfect no complaints at all thankyou
25 September 2024
Couldn't fault Morgan. Prompt, polite and informative. He's a credit to your dealership.
19 September 2024
From initial call to car collection I was kept fully informed of the cars progress
17 September 2024
Extremely helpful sales team. Lee Barford and Jack Beeston's service was exceptional
15 September 2024
.same
13 September 2024
Integrity and really helps you find the best deal
10 September 2024
Mark Storey was a pleasure to work with. All aspects from the trade in to the delivery of my new car were dealt with in a friendly professional manner. All calls, emails and texts were dealt with promptly and properly.
10 September 2024
Very professional.
27 November 2024
I have been returning to Stratstone's, Hull for some 17 years now for the simple reason I always receive the highest standard of customer service. I am especially grateful to Rui Pereira whose helpfulness and depth of knowledge are exemplary
27 November 2024
The Showroom is always immaculate, the staff are so friendly and helpful.
27 November 2024
BMW Hull very good . Staff first class never a problem . Rua in Service very good .
26 November 2024
Did everything we arranged, on time.
26 November 2024
Everything explained
26 November 2024
Very satisfied
25 November 2024
Alison provided great customer service and was very helpful. The service was great and punctual as advised.
23 November 2024
Everything was completed on time and we were kept informed of progress and informed when we could collect the car
23 November 2024
Was not clear in what was included within the service plan. Booked a 2 hour 'to wait for' service slot, it took over 4 hours. Was told a fuel filter was available I'm stock, when they looked it wasn't. Have to waste another day going back.
23 November 2024
Because the service team are proffesionaly marvelous led by a brilliant team leader. They go far beyond their remit to help customers.
22 November 2024
Ollie was an absolute delite to have dealt with. Kept me very well informed through the whole process
19 November 2024
Staff were friendly and accommodating.
18 November 2024
Nice helpful
17 November 2024
Well pleased with a lovely curtesy car to plan my day ahead with no disruption.
17 November 2024
Service staff are doing an excellent job ata time when they are down to 50% of the staff they should have
17 November 2024
Again totally unsatified. That's all. I won't be using Stratstone again.
16 November 2024
OK experience the receptionist could be more welcoming and friendly. Inconvenient to be without the car for the day
16 November 2024
Alison James in particular was really good to deal with and had the work carried out straight away
16 November 2024
Good job on my car. But you can't tell people they are going to receive something then don't follow through. So I'm not satisfied at all.
15 November 2024
Excellent customer service
15 November 2024
The staff goes an extra mile to make sure you always feel comfortable
13 November 2024
Staff very helpful
13 November 2024
Completed the work while I waited
12 November 2024
It was only an MOT
11 November 2024
My advisor was Ollie, he is a fantastic, well mannered gentleman that made me feel very comfortable during my visit. The explanation and details to certain aspects were spot on.
11 November 2024
Very efficient, delivered as promised and the use of a loan car made the experience very easy for me. Customer service was first class at the service desk and the technician video and report really good.
09 November 2024
Kept informed and car washed and cleaned
07 November 2024
Good communication with customer.
06 November 2024
Great customer service staff, recall sorted without problem and cleaned and vaccumed too.
06 November 2024
Good communication all through the purchase
06 November 2024
I was happy to go into a show room and feel welcome. It was comfortable and I was seen very quickly. Thanks very much.
05 November 2024
Everything was completed that was needed and had a very clear video highlighting some problems that needed to be rectified
05 November 2024
Like the electronic check in
05 November 2024
All aims met
04 November 2024
Communication excellent
03 November 2024
Kept up to date with cars progress throughout the day
03 November 2024
Service was good, however, the phone system did not connect me to the local branch
03 November 2024
Very polite and professional.
31 October 2024
Customer service representative who looked after us was very good, friendly and helpful. However the sales team who was supposed to value my car for a part exchange failed to do so. Still waiting to this day ! To which I've now given up chasing.
31 October 2024
Always good service
30 October 2024
Work carried out as instructed, ready on time.
30 October 2024
As above
30 October 2024
Could not fault the service i received
29 October 2024
Never had a complaint about servicing. Staff always polite and helpful. Car always cleaned before return.
29 October 2024
Stated they could replace the long outstanding EGR cooler when booking car in and confirmed with code 10011170700 but did not carry this work out, claimed only needed checking, which they last did 11/7/24. Disappointing still not done since Nov 2022.
28 October 2024
I needed a service urgently and was booked in 2 days later, very quick. Everyone I dealt with was uber helpfull. Even got a complimentary wash and vac
28 October 2024
I was extremely satisfied Alison my service advisor was excellent from start to finish a real credit to stratsone Hull.My car was returned to me lovely and clean
27 October 2024
Staff are very helpful and professional
26 October 2024
Don't feel listened to and made to pay due to things being missed even after a diagnostic. 2 starts is because Rui is an amazing asset to that place.
26 October 2024
Fantastic after sales service
25 October 2024
5 stars what more is there to say.
25 October 2024
As above - still waiting resolution to these repairs
24 October 2024
Managed to get me a courtesy car after been 2 days without 1
23 October 2024
From the moment I stepped through the door I was greeted by reception then shown where the service departed was located and received first class service from them also
21 October 2024
Again Rui gets credit. You could benefit from discussing intermittent issues reported by customers with BMW Germany. I highlighted a problem, video, parts required that's common in the US, I think resolution would be quicker with better comms.
21 October 2024
All good
21 October 2024
the service was exactly what i expected.
20 October 2024
Extremely satisfied
18 October 2024
Always easy to deal with Stratstone. Excellent customer service and clear communication throughout.
18 October 2024
Because the service is brilliant
17 October 2024
Good welcome. Great team
16 October 2024
Came for an Oil change on my company car. Stated that I would sit and wait. Offer a waiting area with access to the Coffee machine, plug socket so I could charge my laptop and do some work.
15 October 2024
Overall very professional
15 October 2024
Ready on time and a nice wash
14 October 2024
Everything was explained well, it took the time stated and the car looked brilliant.
14 October 2024
Very helpful and attention to detail
14 October 2024
See above I don't expect the car to need work carried out since purchase in March 2024 and only driven 1550 miles. I have spoke with other garages and they say this is unacceptable. I will take it further as I never expected this from a main dealer.
14 October 2024
Highly satisfied with the services at Stratstone Bmw really good treatment from Alison thank you very much.
13 October 2024
Helpful efficient and accommodating - meeting the third party tyre quote of a third party and regarding g some repair work which was ambiguously warranty or not
13 October 2024
Again straight forward and no nonsense. Professional service.
13 October 2024
Kept informed at all times
12 October 2024
Everything was simple and straight forward to arrange from booking the car in to dropping it off on the day, loan car and picking our car up again.
12 October 2024
Service very good once you get through on phone.
11 October 2024
The job was completed in time and I was provided with a courtesy car by Ollie who was also a nice person
09 October 2024
The customer service advisor was very professional and efficient in my dealings with her . Alison made sure that I was happy with everything. The vehicle was dirty on pick up, she immediately arranged for a rewash and vac. Customer service 10/10
08 October 2024
Service not a problem. Valet - returned home, and my front rubber mats were missing - the garage did confirm they were there when I rang, but i now have a specific journey to make to go collect!
08 October 2024
Staff being personable
08 October 2024
Stress and hassle free visit to the showroom.
07 October 2024
Very helpful staff
07 October 2024
The gentleman on the desk for Parts and servicing ( think his name is Rui )was so polite and helpful.
06 October 2024
Ser ice and staff from reception to oliverin serving brilliant
06 October 2024
Service reception staff were friendly and efficient at Stratstone Hull.
06 October 2024
Vehicle check and valet
04 October 2024
Excellent vehicles. Stratstone Hull are always friendly. Very helpful. And utterly professional.
03 October 2024
Flexible options for time slots, comfortable waiting area available
02 October 2024
Kept informed of process and status
02 October 2024
Car was handed over in alarm state and I was told to pay for the MOT a second time. Kept ringing my husband instead of me. Still waiting for my call back.
02 October 2024
I know that customer feedback is important for staff KPIs but I would have scored service experience a 5 had I not been lectured how to answer this survey question after collecting my car keys. Give me the experience not the lecture thanks.
01 October 2024
I was updated all the way through from dropping my vehicle to picking it up
01 October 2024
Very efficient
30 September 2024
.
30 September 2024
There were no adverse issues
29 September 2024
Oliver Harrison made a particular point of ensuring my needs were met and the job was done in a timely way whilst I waited. The receptionist was also very kind
29 September 2024
Done within time frame
28 September 2024
I was updated at all times with the results of some issues with my vehicle. Great service and very professional. Will recommend to family and friends.
27 September 2024
The staff in the service department couldn't have done more to help us out in a difficult situation whilst on holiday, especially so given that we're not from the area and therefore not regular customers.
25 September 2024
I brought the car to BMW Stratstone for the recall, impressed by the way they worked and always up to date with everything that was done, I highly recommend.
24 September 2024
Got my car in at short notice . The service manager is always great to deal with
24 September 2024
Helpful and kept informed.
23 September 2024
Very knowledgeable
23 September 2024
I was looked after very well by Alison James , offered refreshments and walked to and from my car , I was informed of everything at every stage at what it was going to cost me and how long it would take .
23 September 2024
I was looked after by Alison James when I attended the service department at Stratstone Hull. Nothing was too much trouble and she ensured that I was kept informed of progress.
22 September 2024
As mentioned above with the air filter
22 September 2024
Well informed and service the usual BMW standard
21 September 2024
I went to collect my car the next day , i was just handed over with the keys , 5 minutes i was looking for my car in the parking lot
21 September 2024
Efficient
21 September 2024
The car was clean on pick up and runs much better
20 September 2024
Waiting a while to get serviced
19 September 2024
Very quick very thorough and a e mail report
18 September 2024
See above
18 September 2024
My car went in on a Friday however had to stay in over the weekend as it ended up being a lengthy job. Someone should have called me Monday morning to give me an eta on when it would be ready. I couldn't get through & they only called once ready.
17 September 2024
Help service and nice loan car
16 September 2024
See above.
16 September 2024
Your team kept me informed and assisted me with the minor challenges I hard professionally.
16 September 2024
Most satified smooth and polite service from service manager to workshop personnel
16 September 2024
See above. Love BMW cars.
16 September 2024
Personal difficulties which were acknowleged and taken into account.
15 September 2024
Great help and support at all times. Will pass this high level of service to family and friends and will be back To the dealership when I change my vehicle. Well done guys.
14 September 2024
Emailed 2 different emails and not one person has come back to me
14 September 2024
Part of service plan so didn't hit hard with cost
14 September 2024
All spot on
14 September 2024
Very professional and made me feel welcome and at ease.
12 September 2024
Problem completely resolved
12 September 2024
Rui, holly, Kirsty all fantastic and helpful
12 September 2024
Great service from Molly, Rui and Bash
11 September 2024
They worked hard to sort out the cars problem.
11 September 2024
Rui managed to get my car serviced while I waited
11 September 2024
Efficient
11 September 2024
Organised. Timely. Washed my Car for me.
10 September 2024
Good support
10 September 2024
Kept me well informed about my appointment and did the work on time
10 September 2024
Service appointment was quickly arranged but being kept informed if progress would of been another star
09 September 2024
The service centre at Stratstone are all very professional and knowledgeable. Nothing is too much trouble to ensure the customer is looked after.
08 September 2024
Brilliant service
08 September 2024
Easy access and car waiting for me
08 September 2024
I feel very satisfied. They also gave my vehicle a complementary clean.
23 November 2024
Very professional