About Your Local BMW Retailer

01482 601130

OUR CUSTOMER REVIEWS

SERVICE

4.5

NEW CAR SALES

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

164 ratings and 72 comments received in the last 90 days.

13 July 2022

Did everything I asked for and more.

11 July 2022

Everything perfect with the salesman, everything perfect with the centre, but because of YOUR pressure to achieve

10 July 2022

Ian Green looked after me perfectly. No sales pressure, nothing pushy, just good honest help and advice. Very easy to deal with and explained everything. A very pleasant experience.

10 July 2022

Just simply very happy

08 July 2022

It was a nice and honest experience compared to my past experience at Marshall Scunthorpe

06 July 2022

Very pleased with the experience and level of customer care provided by Bash.

28 June 2022

Mark storey was particularly good. As a woman buying a car on her own he treated me with respect, answered all questions and made the whole process v enjoyable. I mention this as I have had not so positive experience with other retailers

23 June 2022

Exceptional!

13 June 2022

staff very friendly and courteous

10 June 2022

The sale staff dealt with us in an open and friendly manner and were prepared to offer helpful advice when required

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30 May 2022

The car arrived within the timescale quoted which was above expectation.

28 May 2022

Very satisfied. Never pressurised at any point during the purchase process. Good communication and attention to detail during the delivery.

16 May 2022

Good service

10 May 2022

I dealt with Jack Beeston who was excellent throughout. He was polite, quick to respond, knowledgeable about the product and buying process, and did everything he said he would, on time.

09 May 2022

No issues. I was always kept up to date with the delivery of the car. Excellent customer service.

08 May 2022

Great car ready on time to a great spec

18 July 2022

Punctual, courteous and delivered

18 July 2022

Very satisfied

18 July 2022

Excellent service

16 July 2022

Kept me informed about the process and timings

16 July 2022

Accommodating service.

15 July 2022

Perfectly serviced.

12 July 2022

Very friendly and very welcoming. I have used BMW Hull for a few years now and always found the service team very pleasant, especially the lady who booked my appointment. Looking forward to seeing the new development.

10 July 2022

All staff were extremely helpful & pleasant to talk to. Kirsty dealt with my situation in a very professional manner & kept me informed on the work progress.

07 July 2022

Very good service

07 July 2022

The service and information given was excellent.

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04 July 2022

Efficient and friendly staff. Good loan car provided.

04 July 2022

Always pleasant service

02 July 2022

Excellent service

01 July 2022

The service team in Hull have always given 100% commitment notice on service, and I believe this is driven by Rui Pereia. Rui goes out of his way to ensure great customer service and strives to achieve the best, he is an asset to your company

01 July 2022

Easy to book Courtesy car

01 July 2022

As I said above, not being an expert I have no way of knowing, but I have had no complaint after servicing and the service report seems to cover all works completed.

26 June 2022

Because the customer service is as always, excellent

26 June 2022

kept up to date throughout service

24 June 2022

Alison was really helpful, definitely went the extra mile to help me out

23 June 2022

They were very patient when dealing with me

21 June 2022

Ver well looked after from start to finish

20 June 2022

The whole process from booking a time slot to collecting the car was, simple and efficient. I was kept informed of the progress of the service and advised of possible problems.

20 June 2022

Service completed on time and car returned in excellent condition

20 June 2022

The Service advisor Alison was excellent, efficient and approachable, the works were undertaken in the time scale declared.

18 June 2022

best customer care Iv'e ever had.

18 June 2022

My car is now perfet

18 June 2022

Quick service. I like the feedback on the cards health.

16 June 2022

Although there was a recall on my vehicle the way i was dealt with was exeptional and friendly and my wife was assisted in every step

14 June 2022

Fast and efficient nice staff

14 June 2022

Service staff very helpful and all work completed to my full satisfaction

13 June 2022

girls on reception were very friendly/helpful, service completed as scheduled

12 June 2022

Given realistic timings for when the car would be ready and how it fitted into their schedule. Staff very pleasant

11 June 2022

Stratstone themselves have provided an excellent professional service, thankyou

10 June 2022

I received excellent customer service

09 June 2022

I have given this rating because Chloe who dealt with my BMW X1 was a pleasure to deal with she dealt with me very professionally but at the same time couldn't do enough for me

06 June 2022

Phoned to book my car in for its first service , excellent communication throughout . All arrangements including picking my car up from home on time . Staff very kind and polite . A nice experience overall

30 May 2022

Very friendly helpful and professional service

30 May 2022

Vehicle serviced and ready as per my request

27 May 2022

The lady who I dealt with the last time was exemplary

27 May 2022

Did a great job on my wheels powered coated black

21 May 2022

Great service at a competitive price. Delivers on time with a number of updates

20 May 2022

Excellent customer service, friendly staff and very easy process from start to finish.

16 May 2022

Done in the timeframe that was given (unfortunately) as I was in one of my favourite cars a a courtesy car.

15 May 2022

Staff really care about their customers

15 May 2022

Service department are amazing. Easy to book in. Very friendly and helpful. Fabulous loan car. Great info regarding my own service. Couldn't ask for more! Thank you x

10 May 2022

The team did what the could under temporary conditions

08 May 2022

You are confident of a first class experience

08 May 2022

I think Rui at the BMW service Hull is an asset, always goes above and beyond what is expected of him. He makes my visits to BMW a lot less stressful not because it's BMW but because spending unforeseen money on cars can be stressful. He is a keeper!

07 May 2022

Excellent customer service from Allyson

06 May 2022

Once again, Kirsty was very good and everything was done fast and efficiently

06 May 2022

The service provided by the team I dealt with at BMW was fantastic, when receiving a full detailed list of my cars health and a video to show how the assessment came back I was filled with joy.

05 May 2022

Service from booking to arriving excellent, Kirsty was fantastic and kept me fully updated and rebooked when the part was available and great with assisting with a courtesy car

05 May 2022

Fab

30 April 2022

Rui seemed to know what he was talking about.

30 April 2022

Excellent professional service and lovely staff.

26 April 2022

My car is 15 years old, yet looks like new as it was serviced regularly by the same BMW people. Your technicians are well trained.

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