About Your Local BMW Retailer

0148 2243590

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

246 ratings and 132 comments received in the last 90 days.

09 July 2025

Salesman very efficient and helpful. Test drive done. Salesman new the car and workings very well. Nice environment to look around the cars etc.

05 July 2025

We have dealt with this BMW centre in the past and always recieved Great Service

03 July 2025

Very satisfied with the whole experience.

01 July 2025

No complaints, sales persons excellent.

26 June 2025

All staff from reception, sales or servicing are friendly and efficient :)

17 June 2025

Excellent and knowledgable salesman, Ciaran, good handover. Got a car within a week

16 June 2025

Swiftly received our new vehicle even after initially changing to a complete different model. Very satisfied and quickly delivery.

01 June 2025

Nothing was too much trouble, including the plentiful fresh cups of tea when I didn't like those from the machine!

29 May 2025

Very satisfied

28 May 2025

Got the car quicker than I thought I would

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25 May 2025

Had to wait 45 minutes despite having an appointment. Then the car was not ready. Had to wait for number plates to be fitted, road tax and insurance to be completed despite completing it on line and email confirmations Took 2 hrs overall

12 May 2025

Very happy :) This was the smoothest and fasted transition in to a new car I've ever had.

04 May 2025

See above

01 May 2025

Negotiated a fair deal and a very smart and professional salrsman

01 May 2025

Excellent service with attention to the smallest detail. Ciaran was simply superb.

30 April 2025

Mark was excellent as was Connor the apprentice. They gave us all the information we needed. From the moment we walked in to the test drive to finding out what we wanted the car to have on it. Nothing was to much trouble

20 April 2025

Everyone was informative and friendly

19 April 2025

Well informed about everything about the car by salesman Will

13 July 2025

As above

12 July 2025

Everything completed to my satisfaction

12 July 2025

Refreshment station poor. 1 packet of Biscoff biscuits for all. Filthy work surface with tea stain and coffee grains all over. Fridge just had water bottles slung in. The milk bottle was crushed and looked days old. For a high end brand I expect more

11 July 2025

Very professional and welcoming

11 July 2025

Any problems are explained in detail and in a informative way

09 July 2025

Super friendly staff (esp Alison) that couldn't do enough for me and the work carried out on my car is always to a high standard.

09 July 2025

As above ... It was a very easy experience and i felt welcomed as a customer.

09 July 2025

Friendly staff, good service

09 July 2025

Work carried out within timeframe and received complementary valet.

07 July 2025

Rui service manager at hull is a really nice guy to deal with , kept me upto date about my car service

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07 July 2025

Ollie is great, but he couldn't sort my iddue

06 July 2025

My service advisor (Alison) was great. She recognised my concerns at being sold a car that I was now being told was dangerous and arranged a tyre replacement. So, service dept great, sales dept not so much it seems!

05 July 2025

Same as above

05 July 2025

so quick and hepful

05 July 2025

Very welcoming service reception particularly Alison and great informative service staff what a great service from the car cleaning team all in all very good experience ??

05 July 2025

Happy with the overall service of bmw

03 July 2025

It took a long time, longer than expected so the car was not cleaned.

03 July 2025

No issues.

03 July 2025

Very satisfied

02 July 2025

Because it's been since last Friday when they made the mistake and they still haven't amended it keep on emailing David the manager

02 July 2025

good and also provide me with a good car wash

01 July 2025

Very professional

01 July 2025

Great service and a good outcome all round

30 June 2025

All work performed in a timely manner

27 June 2025

Very satisfied from start to finish staff very friendly and efficient car was delivered back to me clean hoovered out

26 June 2025

It was an expensive visit as I traded in my car for another! But the service aspects were allveyr friendloy and efficient.

25 June 2025

Very satisfied

24 June 2025

The start where friendly & very organised & my service was carried out very quickly & communication was very good

24 June 2025

Extremely satisfied

24 June 2025

Great service from Rui and Bash plus reception staff. Can't fault the service and efficiency at all. Been a pleasure to be a customer the last 10 years !

23 June 2025

Disappointed that the drivers seat, steering wheel, mirrors and basically everything that could be adjusted, had been adjusted.

22 June 2025

First class service in all areas of my visit in a very impressive environment!

22 June 2025

Swift , reliable and helpful

18 June 2025

Speaks for it self.

17 June 2025

Good customer service

17 June 2025

very fast MOT service

16 June 2025

Very disappointed apart from Alison she was lovely

15 June 2025

i will Never buy a BMW again and certainly never from you

15 June 2025

As above

15 June 2025

Great staff who kept me updated

14 June 2025

Very satisfied and i even had my car back by 1pm .

13 June 2025

Very organised and friendly. Polite and respectful. I ended up spending more than I had hoped, but accept that cars cost money to keep in prime shape.

13 June 2025

Very satisfied with the service. Oli was extremely helpful throughout

13 June 2025

Speedy service Helpful team

12 June 2025

Very

12 June 2025

Very easy

12 June 2025

Because the advice and customer service we received from Oliver Harrison was such a refreshing, honest and professional experience.

10 June 2025

Excellent service from contact.

09 June 2025

Service completed on time . Car valeted

08 June 2025

Good customer service.

08 June 2025

The lady who assisted me was fantastic. Could not have been more helpful or accommodating. Made everything smooth and easy and stress free.

04 June 2025

Video report from the technician full comprehensive.

02 June 2025

The service is brilliant, I have no complaints whatsoever.

01 June 2025

They found the fault and had to reprogram the vehicle back to factory settings. They also price matched some new tyres.

01 June 2025

Great service as always, found tge fault and got my car up and running while i was able to work in the customer area.

29 May 2025

Think my previous answer covers this question !

29 May 2025

Lady who looked after me was very helpful. Had a really nice way about her.

28 May 2025

Again the service staff went out of there way to help me and advise me. All in all a good experience.

28 May 2025

Kept me informed about everything

27 May 2025

Excellent service and kept fully updated throughout. My car was cleaned which I wasn't expecting.

27 May 2025

Following an oil change service on my i3s rex, I used the range extender to recharge the battery, and the car started to emit smoke. I limped home on the remaking battery and let the car cool before investigating. I lifted the boot liner to check the

27 May 2025

The team are helpful and friendly

27 May 2025

Perfection as always

27 May 2025

I was kept informed as to the status of my issue on a regular basis by phone, text and email. Can't ask for more than that.

26 May 2025

So easy to drop off and pick up. Love that the car was cleaned and valeted for me too / nice coffee machine too!

25 May 2025

Overall good

25 May 2025

Despite setbacks everything was done to get me going again, perfect, thank you

25 May 2025

Not informed of price, not informed of loan car charges. Still not received an invoice for work done

24 May 2025

Super efficient and always helpful.

23 May 2025

as above

22 May 2025

Polite customer service and very knowledgeable

22 May 2025

All went well getting car serviced by the service guys and in good time .with car been cleaned well...but to charge £29.99 for the insurance of the courtesy car was

21 May 2025

Service department couldn't do enough for me! Great help and advice from dropping my vehicle off to collection.

20 May 2025

Customer service was great this time, with James looking after me (at BMW Stratstone, Hull). He was very professional and helpful. I was constantly updated when the car was given for service. He made sure everything was looked at.

20 May 2025

Part wasn't available and had to be ordered. Once arrived I was contacted to book car in. Very straightforward

19 May 2025

Very satisfied. Car was cleaned and service done on time for a reasonable price.

18 May 2025

That is what I felt is worth

18 May 2025

work carried out promptly and as agreed, car valeted also despite no specific request. competitively priced

18 May 2025

Quick and efficient service

17 May 2025

So helpful and do a great job in every way

17 May 2025

Again, Immediate service provided.

16 May 2025

Everything was explained great

13 May 2025

Received a prompt appointment. Understood the issue. Sorted while I waited in an excellent environment where staff made me comfortable & assured

13 May 2025

Alison had been very helpful before and was again in arranging the replacement tyre on my new used approved BMW, further to the error that Williams BMW had made.

11 May 2025

The customer service Person Alison was extremely professional and polite in my experience with BMW Hull. She went out of her way to help me with everything concerned with my vehicle.

11 May 2025

Nothing negative to say, everything was done to a exemplary standard as always

09 May 2025

Very good communications and advice.

06 May 2025

05 May 2025

Because all the issues weren't completed, but the car was valeted to a good standard.

05 May 2025

calm and informative

03 May 2025

Process fully explained and kept updated throughout

03 May 2025

The person that dealt with me was extremely pleasant and helpful. Alison on the service desk

03 May 2025

Rui is always going the extra mile and he's easy on the eye :-)

03 May 2025

Oli was amazing to deal with, very friendly and gave an excellent warm service. Oli made us feel welcome and at ease.

02 May 2025

When I brought the car in I said what was wrong with it. You did 3 more days of diagnostics to tell me what I said 3 days earlier.

01 May 2025

Detailed service and recall done. Car valeted inside and out.

30 April 2025

Everything was done quickly.

30 April 2025

You ended up keeping the car for a week

29 April 2025

Again, staff are great and the job was done efficiently and on time.

29 April 2025

From booking over the phone & text reminder received. Complimentary car wash/vacuum excellent. Alison James was professional, friendly & courteous & listened to our requirements. We were short on time for that day & she accommodated our requests.

29 April 2025

Very impressive. Just sorted things out and didn't try to sell me anything I didn't need.

28 April 2025

The service given to me by the gentleman at reception was faultless. He was great

28 April 2025

Booked in swiftly problem sorted out with full explanation

27 April 2025

Same as above

27 April 2025

All work done as discussed plus a valet.

25 April 2025

Same as above very efficient service

25 April 2025

Car was done when they said it would be. All staff were professional and friendly.

24 April 2025

Good Service

24 April 2025

Advisor.."Alison" extremely helpful

23 April 2025

Service video is pointless doesn't discuss the actual issues present. The report you receive is basic considering the cost you pay. Where is the labour and item price.

19 April 2025

All as expected

19 April 2025

Honest and up front.

18 April 2025

Stratstone continue to be poor in terms of customer service and communication. Slightly better than last time (when I gave 1 star).

18 April 2025

As above but if it wasn't for Rui we may not have scored so highly.

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