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ABOUT STRATSTONE HULL.

Find out more about what we do and our team.

Meet the team

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Daniel Shores

Head of Business

Matthew Robinson

Head of Sales

Ricky Thompson

Head of Fulfilment

Lee Hopper

Parts Leader

David Petch

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Right from my first enquiry call through to the purchase with Gregory Holmes and on to collection. They couldn't have been more helpful.

Service

Everything was done as I requested

Service

Quality of service was fantastic

Service

Timely, efficient and when things haven't gone completely to plan the extended use of the excellent loan cars has never been a problem

Service

Staff members always happy to help

Service

Excellent service

Service

all done on time in a professional manner

Service

Great help

Service

Everything done to a highly professional standard...couldnt be better.

Service

Rui is always helpful and tries his best to come to solution. I cannot fault him!

Service

Brilliant service

Service

Excellent service all round

Service

A very good experience.

Service

Ditto

Service

The service colleague was extremely helpful and arranged everything I needed, fantastic.

Service

One could not find fault with the servive l received - so completely satisfied.

Service

Happy in the knowledge my problem will be put right...

Service

The service centre staff at BMW Hull - especially Lucy & Riu - were very professional and kept me informed with progress as my repair was being dealt with

Service

When I asked for help they gave it everything is very very organised safe and secure

Service

After finding that there was a fault with the work bmw did they rectified it and fixed it immediately

Service

Everything completed as planned, able to rearrange appointment upon request

Service

The service was absolutely brilliant

Service

Good service and happy with the result.

Service

Fast turnaround and updates

Service

Always friendly, helpful and knowledgeable staff

Service

Excellent service as always

Service

Chloe was incredibly helpful in arranging the work to be done and in keeping us informed as to its progress.

Service

All done to a very high standard

Service

Great service

Service

service reception knowledgeable, , interested in customer service and explained the bmw app to me.

Service

Very organised, staff very courteous , beautiful courtesy car given (didn't want to return it)

Service

Nothing is too much trouble. They don't hassle you and very attentive without being over bearing

Service

The service team were very helpful.

Service

Great friendly people

Service

Very efficient

Service

Dealt with the additional items on my service.

Service

Nothing too much trouble

Service

Couldn't improve on it at all

Service

The whole process was very efficient.

Sales

everything from the initial enquiry to the delivery of the car has been effortless

Sales

It would be completely satisfied other than the long wait. But that was out of Stratstones hands and due to the pandemic

Sales

Jack made sure to speed things along with our purchase and was always readily available to answer any queries etc.

Sales

As above. I am very satisfied

Sales

Darran at Stratstone BMW Harrogate was excellent, he answered all of my questions and provided me with all of the available options for my purchase.

Sales

very friendly and professional

Sales

excellent, was kept informed and updated

Sales

Happy with the service, finance package and car

Sales

Jenny was very helpful in testing times

Sales

Well polished centre and excellent customer service with handing over vehicle during the covid pandemic.

Sales

The salesman I dealt with made the purchase extremely smooth. When the vehicle was handed over, he presented it to me actually in the showroom - something I've never experienced previously - a real touch of class. He has provided ongoing help.

Sales

Cannot fault the process and kept in touch with at all time from Richard. Handover was smooth to from both involved. Thank yoi

Sales

It was so easy from start to finish which was our experience at the BMW centre. Any questions I had were answered instantly.

Sales

Having previously dealt with another BMW franchise, I was particularly impressed by Stratstone Hull's attentiveness throughout the whole process.

Sales

Everyone at Stratstone made me feel like a valued customer, nothing was left to chance and collection day was really special.