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Right from my first enquiry call through to the purchase with Gregory Holmes and on to collection. They couldn't have been more helpful.
Everything was done as I requested
Quality of service was fantastic
Timely, efficient and when things haven't gone completely to plan the extended use of the excellent loan cars has never been a problem
Staff members always happy to help
all done on time in a professional manner
Everything done to a highly professional standard...couldnt be better.
Rui is always helpful and tries his best to come to solution. I cannot fault him!
Excellent service all round
A very good experience.
The service colleague was extremely helpful and arranged everything I needed, fantastic.
One could not find fault with the servive l received - so completely satisfied.
Happy in the knowledge my problem will be put right...
The service centre staff at BMW Hull - especially Lucy & Riu - were very professional and kept me informed with progress as my repair was being dealt with
When I asked for help they gave it everything is very very organised safe and secure
After finding that there was a fault with the work bmw did they rectified it and fixed it immediately
Everything completed as planned, able to rearrange appointment upon request
The service was absolutely brilliant
Good service and happy with the result.
Fast turnaround and updates
Always friendly, helpful and knowledgeable staff
Excellent service as always
Chloe was incredibly helpful in arranging the work to be done and in keeping us informed as to its progress.
All done to a very high standard
service reception knowledgeable, , interested in customer service and explained the bmw app to me.
Very organised, staff very courteous , beautiful courtesy car given (didn't want to return it)
Nothing is too much trouble. They don't hassle you and very attentive without being over bearing
The service team were very helpful.
Great friendly people
Dealt with the additional items on my service.
Nothing too much trouble
Couldn't improve on it at all
The whole process was very efficient.
everything from the initial enquiry to the delivery of the car has been effortless
It would be completely satisfied other than the long wait. But that was out of Stratstones hands and due to the pandemic
Jack made sure to speed things along with our purchase and was always readily available to answer any queries etc.
As above. I am very satisfied
Darran at Stratstone BMW Harrogate was excellent, he answered all of my questions and provided me with all of the available options for my purchase.
very friendly and professional
excellent, was kept informed and updated
Happy with the service, finance package and car
Jenny was very helpful in testing times
Well polished centre and excellent customer service with handing over vehicle during the covid pandemic.
The salesman I dealt with made the purchase extremely smooth. When the vehicle was handed over, he presented it to me actually in the showroom - something I've never experienced previously - a real touch of class. He has provided ongoing help.
Cannot fault the process and kept in touch with at all time from Richard. Handover was smooth to from both involved. Thank yoi
It was so easy from start to finish which was our experience at the BMW centre. Any questions I had were answered instantly.
Having previously dealt with another BMW franchise, I was particularly impressed by Stratstone Hull's attentiveness throughout the whole process.
Everyone at Stratstone made me feel like a valued customer, nothing was left to chance and collection day was really special.