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ABOUT STRATSTONE HULL.

Find out more about what we do and our team.

Latest News & Events

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The Ultimate BMW Event.

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JUST RELEASED: Immediate Delivery BMW stock list.

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New Car Offers - Exclusive to Stratstone BMW.

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Motability from £99 Advance Payment.

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We Want Your BMW.

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THE BMW 1 SERIES.

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Job Vacancies.

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BMW Help: Recalls

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A Fleet of Benefits.

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BMW X2 Introductory Offer.

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New Head of Business.

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Women in Automotive.

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Leading the Charge.

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BMW M Performance Accessories.

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The BMW 7 Series.

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0% Aftersales Finance.

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The new BMW i3.

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Current Offers.

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One Car. One Fixed Monthly Service Cost.

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BMW Winter Wheels & Tyres.

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We’ve Lowered Brake Servicing Prices.

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Impress with the new BMW Shadow Edition

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Dunswell Academy.

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Local Charity.

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BMW i Electric Experience 19 – 21 May.

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Join us for Car Café.

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Special Delivery.

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New BMW 5 Series.

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BMW Individual Colours.

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Technicians Wanted.

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Classics in the Park.

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BMW GB Classic Car Club.

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Hull Chamber Expo.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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What is BMW Connected Drive?

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What is a BMW Genius?

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BMW Summer Event

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Meet the team

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Daniel Shores

Head of Business

Matthew Robinson

Head of Sales

Ricky Thompson

Head of Fulfilment

Mark Kettlewell

Service Leader

Lee Hopper

Parts Leader

David Petch

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Friendly efficient staff

Service

Not fully satisfied because only three of the four wheels replaced even though the wheel is showing the signs which the others started with.

Service

Service was fine, fault unresolved and worse than ever, and the car was dented whilst with the dealer. I appreciate this was probably an accident by someone else whilst the car has been with them for 2 weeks, however I'm very annoyed with the outcome

Service

Although service and recall done, i had to come straight back in as engine management light was on, although this was minoring one of the connections had not been put back on. As a BMW dealer, this should have been noticed prior to collection.

Service

Again no issues, quick and easy

Service

Recall was completed with no issues, however handing back of my car and giving back the courtesy car was comical. I'd had my car back for over 5 hours and received a phone call asking me to collect it and return the courtesy car.... twice.

Service

trying to get through on the phone is challenging, with long waiting times. In Hull, I have used the Audi, Hyundai, and Jaguar service depts during the past 5 years. Stratstone's call handling is easily the worst of all. Otherwise generally fine

Service

Dealt with all my requirements in a truly professional manner

Service

An engineer discussed the issues I had prior to work commencing, and went for a short test drive with me to demonstrate my concerns. The creaking noise has been rectified but the engine stopping before the car comes to a stop has not.

Service

It's been OK, the purchase was as expected, the recall work was carried out OK

Service

A very well organised, friendly and efficient team of people.

Service

My brake fluid service was completed quickly and with the minimum of fuss. I was also happy with the cost.

Service

dealing with the same people in bmw makes me feel like seeing somebody from my family which makes every visit a pleasant experience. They know what i like and require and they always deliver it with smile.

Service

see above

Service

Parts sorted and fitted in good time.

Service

Service experience has always been good. Also, have had problems twice with my present BMW regarding the air con. On both occasions the matter was dealt with fairly quickly. Special thanks goes to Rui Pereira (service advisor) for his help!

Service

Car obviously one of last to be serviced despite being dropped off day previous and garage knowing I am totally reliant on my car and unable to drive a courtesy vehicle due to adaptions. No wash or valet. Terrible trouble getting any info on progres

Service

As I say the guy serving me was 110% Very welcoming, polite, professional and very very knowledgeable. An asset to your CS team and would do well in sales as my experience with sales in the past has been a lot worse.

Service

The service was done to a very high standard. Came back to myself like it had just come out of the showroom.

Service

Excellent service.

Service

it took longer than predicted and as a result did not get the promised car clean. An offer to bring the car back at a time convenient to me was never going to be convenient because of travel time to dealer

Service

On time very little delay in booking in at service reception

Service

The assistant asked me to down after I had already been waiting 10 minutes to book my car if for its planned service. I do not appreciate having to wait further whilst he completed paperwork for another job. Management may be fooled customers aren't.

Service

Apart from the good service I was given a very nice car to borrow while it was with you.

Service

I should not of had to bring my car again and even though the work took longer I should of had an option to keep the curtesy car

Service

my car has being in the workshop more then I have driven it and im not happy with the vehicle

Service

Car could have been cleaned better, timing issue

Service

Matthew Robinson is always helpful and polite.

Service

Could not have been any better

Service

once car was in with them they did everything to to help, they were very efficient.

Service

Very happy all round

Service

See above.

Service

I mentioned that the boot lid was closing heaving and asked if it could be adjusted but did not get a response and assume it was not dealt with.

Service

I asked if the job could be carried out a bit quicker as I would need to wait, they appeared to try and do this for me

Service

Very helpful staff

Service

Called when they said they would carried out car service efficiently and returned car on time

Service

No issues and service desk explained everything in detail

Service

Fast efficient service

Service

only minor problem was that the clock wasn't reset

Service

had technical problem.The service department never rang me back! had to keep ringing them.The communications between departments was terrible. Manager very rude to me when I brought my car in as it was out of hours but I was advised this would be ok

Service

I am very pleased with both the customer service and the brief courtesy health check. I got a short video sequence which explained everything very well. I am very pleased with the service and care given by Srtatstone in Hull.

Service

You can never get through on the phone to the service desk to even leave a message. They call you back at work when it's not convenient and then when you try to call them there's no answer. Also problems with car pick up and drop off

Service

Car booked in in good time, courtesy car provided and vehicle ready on-time.

Service

Issues car went in with not resolved. I had to take a day off work to get the issues looked at. One of the issues with the drivers seat is now worse than before it went in! I now have to take another day off work at a cost to me to get them resolved.

Service

Service completed the following day which was first class for me and excellent service. Plus a loan car was provided which was excellent.

Service

Completely satisfied

Service

Car had bad smell inside upon pickup Driving position had been altered and not put back to how it was at drop off. Rear tyres were flagged as Red but no call whilst car was in to notify of this issue, no real explanation at pickup. No video received

Service

Excellent experience. Very happy with the way everything went. Issue with hesitant pick up from closed throttle completely sorted.

Service

Really spent time explaining what the problem could be and what they would do to rectify it

Service

Usual friendly and professional service but let down when I collected the car un-valeted . I was told that there was insufficient staff to carry out the work but if I waited another 45 minutes it would be done. I declined this offer.

Service

Cant recommend them enough.

Service

Friendly staff very knowledgeable and not pushy like some places

Service

See above. Hull team constrained by central spares ordering / delivery

Service

The call center is a bit hit and miss. I booked in and 3 weeks later I got a letter telling me to book in. Everything was fine at the dealership on the day of my booking

Service

Satisfied

Service

The car came back like new inside and out

Service

Everything was explained fully and I was to be notified when my vehicle was ready. The car was returned fully cleaned and all documentation completed.

Service

service was A1 and all on time plus kept us informed

Service

Always a lovely experience - very helpful

Sales

The communication was not that good upon till new sales exec took over my sale

Sales

Lack of communication.

Sales

I was very satisfied with my experience and they made the handover a memorable experience. My only quibble was, I was not made aware that the sales person I was dealing with, until I called to speak to him, had left a week or so before the handover

Sales

There has not been one problem with the service I received

Sales

I got the car I wanted. The staff are friendly and helpful.

Sales

Staff were very helpful

Sales

Because l enjoyed myself in your showroom with all your staff.

Sales

Very pleasant and relaxed

Sales

The sales adviser was very poor - you almost lost a sale!

Sales

Looked after from initial conversation and the vehicle presentation was 10/10.

Sales

Although I needed to wait 5 months for the delivery of my new car I did receive outstanding customer service.

Sales

Everything went smoothly

Sales

Everything went smoothly and the handover was excellent

Sales

Staff I dealt with. Tom Sparkes was brilliant and offered support from start to finish. Jenny Moxon also helped at every opportunity. Both Stratstone Hull