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ABOUT STRATSTONE HULL.

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Daniel Shores

Head of Business

Matthew Robinson

Head of Sales

Ricky Thompson

Head of Fulfilment

Mark Kettlewell

Service Leader

Lee Hopper

Parts Leader

David Petch

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The ladies on the reception who resolved my problems in such an efficient way are a credit to the Company

Service

Again, excellent service. Knowledgeable staff

Service

I had to go else where as BMW owner who spent £32.000 on BMW was given no help. By this franchise .

Service

Excellent efficient polite staff. Great teamwork. Work completed on time. Couldn't fault the service at all.

Service

Ended up having my car for 3 days with no courtesy car, made the booking knowing I would have no courtesy car, after being told I would only be without a car for 1 day max

Service

Didn't top my screen wash up

Service

Fast and kept up to date at all times

Service

Service and MOT completed on time and prepared to match cheapest MOT price available locally. Car received fully valeted and advisory work 8n tyre condition explained thiroughly with the assurance of a follow up call to check progress.

Service

The car was brought into the Hull branch at around 8.15am. I didn't get it back until after 5. Delays because of a problem found but the car didn't go into the workshop until mid afternoon. I just felt that this turned out to be too long a day.

Service

Great customer service. Always updated with information

Service

Very efficient and did me a good deal. Had issues with the cars electrics and they picked it up sorted it and brought it back efficiently.

Service

Friendly & accommodating

Service

very happy with service provided

Service

A recent recall took 3 weeks before a loan car was available

Service

Vehicle was cleaned, valeted & let in excellent condition.

Service

Excellent!

Service

Good service

Service

Fantastic customer service from service reception

Service

Helpful, kept me informed

Service

Great service but let down by the fact that no curtesy car was available and had to make own arrangements for the day to get to and from work.

Service

Excellent customer service from member of staff.

Service

I have never been dissatisfied with service at Stratstone Hull

Service

Rui did a fantastic job. Very personable, kept me well informed and did everything he could to make this a positive and enjoyable experience

Service

No solution to jet washer blockage, after being in at least 7-8 times for resolution. Also, brake pads were overdue when taking car in, upon pick up, brake pads MIRACULOUSLY didn't need changing. Now, after a week or so, brake pads now need changing.

Service

Service of the car fine but every time they valet the car it's just a quick vacuum and nothing else I find that disappointing when picking my car up

Service

Good service however marred by the valet driver. My past experience with the hull dealership is that there's always something that takes the shine off the overall service. I so wanted a hassle free experience however I was left again disappointed.

Service

I received excellent service.

Service

Great car and sales team very friendly and helpful

Service

Carried out repair on 'good' wheel when replacing the tyre valve and pressure sensor , due to rusted on metal dust cap. Rusted on metal dust cap left untouched on opposite tyre. Had to wait until did it on correct wheel

Service

My long due mot was sorted within 24 hours.

Service

Well looked after and great customer service.

Service

All done and dusted quickly

Service

Great sevice , pitty theres never any courtesy cars when you need one

Service

Service plan didn't cover the cost of the service so I had to make a top up payment

Service

Efficient staff very pleasant experience

Service

4 days after having the service done the passenger side wheel came off while I was driving due to the wheel nuts not being tightened. A very frightening experience just glad it was early in the morning there could of been a very nasty accident

Service

Lack of communication , it only improved ones Mr Rui took over the matter .

Service

They dealt with the Windows fault and also identified a further issue with the car that was dealt with speedily and with the minimum of fuss. Good communications and service updates throughout the time the car was at the garage.

Service

Great attention by all

Service

Car given back still requiring 2 litres of AdBlue

Service

Friendly'polite, helpful and efficient!

Service

My car was repaired and returned fully valeted and in a fantastic condition.

Service

Courteous staff, work done quickly, excellent customer experience.

Service

Easy booking. Courteous, friendly staff. Kept well informed during the episode. Problem fixed although it did require an extra day to solve.

Service

even cleaned my car which was a bonus

Service

High pressure selling. Total lack of customer service after signing documents. Not met car availability deadlines to date. No response to emails. APPALLING!!!

Sales

Excellent and friendly service. Matched an offer I found elsewhere so very satisfied

Sales

The customer service are fantastic from head of sales to hand over team as on and off with the deal for about a month but the team being so patient and it work out everything I need and I want so specially thanks to(Tom Sparkes and Matthew Robinson)

Sales

All in all staff made it a pleasant experience in purchasing a new vehicle

Sales

Very attentive and courteous staff.

Sales

No problems at all. Also any questions I had whilst waiting for delivery were answered professionally.

Sales

Customer service was professional and welcoming and not pushy. All my questions were answered during the process of purchasing and receiving my new car.

Sales

Really pleased the car came more quickly that was expected & thanks to the Stratstone team for loaning me a car whilst I was waiting for delivery in my new car.

Sales

Staff were helpful and made picking up our new car an exciting event

Sales

The car was treated with Protect X which on more than one occasion I said I did not want as I had issues with the product before. Asset protection not set up after I said I wanted it.

Sales

During my purchase, i met with no less than 5 members of excellent staff, i was offered and took up a test drive with no pressure in a commensurate vehicle all of the details i required were provided including financial, maintenance and care packages

Sales

Generally excellent. Slow to respond to a couple of emails so lose 0.2 for that

Sales

Experience was great from start to finish. A special mention for Mohammod Miah, who looked after us through the whole process and made it a completely enjoyable experience.

Sales

It took a long while for the new car to come and contact me

Sales

Felt that I could have had a little more explanation of what switches did what, but there is a lot to take in.

Sales

As yet I have not taken delivery of new car, but I am happy with how things are progressing

Sales

Love car and easily, pleasant transaction and excellent aftercare

Sales

We were well looked after and although the car took slightly longer to arrive than anticipated communication was ok

Sales

Couldn't do enough to help

Sales

all your staff could not have been more helpfull

Sales

As I said earlier we treated with respect, perlitey they were interested what I wanted and full filled it. Nothing was to much for them they wanted to find me the car I wanted colour and Speke , and achieved that. Thank you very much.

Sales

Knowledgable people who were friendly and amenable but knew their product.

Sales

Always kept us informed about how the car was progressing

Sales

Decent Genuine Staff who are always there to help.

Sales

Excellent car.

Sales

Slight problem with staff knowing how to arrange free insurance. But not a problem in the end. They were apologetic and offered a free valet of the car in the future. Asked for an umbrella. It is being delivered this week.

Sales

Everything went really smoothly and I really couldn't have asked for better from Startastone BMW