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When I bought the vehicle I was told the MOT protect covered costs which I was lead to believe meant the cost of the MOT was covered. On collecting my vehicle I was told I had to pay for the MOT as the protect does not cover the cost of the MOT.
Excellant service advisor .
Due to poor workmanship and customer service . seat rails and left the old bolts behind the drivers seat which was concerning. Not really what you expect for a German premium car firm. promised a full valet inside and out and never did. corrosion iss
Always very impressed with Stratstone in Hull, its where i purchased the vehicle and will continue to service it there. Staff are very accommodating and the atmosphere in the showroom is excellent.
Wasted my time.
The service team are always friendly and helpful. Rui has ensured all work is carried out efficiently and has kept us updated whenever things have not gone quite to plan.
Rui I found to very helpful indeed. Making the arrangements to have my car picked up after a bmw technician was at my home address.
Still need to see that the CarPlay fix is a full and stable fix. Couple of wobbles so far but much, much easier to restore the connection between the car and iPhone.
The problem I'm experiencing with my car continues and everything appears too much trouble for the staff
As above , you have a great member of staff in Rui Pereira .
Everything that needed doing was done with ease and without hassle
The service was very efficient and the service staff were very accommodating with the arrangements. The video sent online was very good and reassuring.
Very lovely man Rui, great service but the work carried out wasnt good.
Special mention to Rui & Sharon
My car was on an oil and filter change, the service went quickly and without problems.The only thing is the lack of a replacement car.
Efficient, no issues, friendly
For being ignored.
1 filter was not available to be able to do the full oil service, so I had to take my car back the following week to get this filter fitted. I was also told it would take upto1.5hrs to fit the filter, but I had to wait for the car just after 2hrs.
Slight problem with communications around pick up time leading to excess wait for vehicle
It just took so long, especially with it being it's first MOT.
shocking. As above, there is more detail to the story but too long to fit in the box. They damaged the car differently each visit. no interest whatsoever in helping. Had to get the manager, Mark, involved and still managed to damage the alloy.
Misled on number of owners of car, issued with one key only despite being told it had 2 before buying car - misleading information on service plan on car.
They can never return your calls fast enough before the purchase. After the purchase it's the customer chasing for answers.
Not good and not bad
Car sorted quickly and cleaned, only slight issue, I was told tyre would need replacing due to being runflat with nail in, on inspection at another tyre company, they were able to sort the tyre, without the need to replace it.
Been higher but for the poor valet of the car
No problems with service experience
An intermittent fault is always going to be challenge for a technician. However the technician & service advisor ensured the problem with our car was resolved before being returned
I was told that my booked service would start late because other work had to be finished. Why was that work started when it was known that my car was booked in? It was a 'service while you wait' and I was invited to spend that time in town.
Great customer service, hospitality and made me feel like a loyal customer that I am. Well done Strastone Hull
Carried out in good time
the mot failed on a damaged tyre, a phone call would have enabled you to replace the tyre and pass the mot straight away, however I was given a courtesy car and did finally get my car back the following day - Saturday- after about 6 phone calls.
As above. Service Advisor rude in the first instance, Management an absolute joke and didn't even try and resolve the situation.
Service was fine, fault unresolved and worse than ever, and the car was dented whilst with the dealer. I appreciate this was probably an accident by someone else whilst the car has been with them for 2 weeks, however I'm very annoyed with the outcome
Friendly efficient staff
Not fully satisfied because only three of the four wheels replaced even though the wheel is showing the signs which the others started with.
Although service and recall done, i had to come straight back in as engine management light was on, although this was minoring one of the connections had not been put back on. As a BMW dealer, this should have been noticed prior to collection.
Again no issues, quick and easy
Dealt with all my requirements in a truly professional manner
An engineer discussed the issues I had prior to work commencing, and went for a short test drive with me to demonstrate my concerns. The creaking noise has been rectified but the engine stopping before the car comes to a stop has not.
Recall was completed with no issues, however handing back of my car and giving back the courtesy car was comical. I'd had my car back for over 5 hours and received a phone call asking me to collect it and return the courtesy car.... twice.
trying to get through on the phone is challenging, with long waiting times. In Hull, I have used the Audi, Hyundai, and Jaguar service depts during the past 5 years. Stratstone's call handling is easily the worst of all. Otherwise generally fine
A very well organised, friendly and efficient team of people.
It's been OK, the purchase was as expected, the recall work was carried out OK
My brake fluid service was completed quickly and with the minimum of fuss. I was also happy with the cost.
dealing with the same people in bmw makes me feel like seeing somebody from my family which makes every visit a pleasant experience. They know what i like and require and they always deliver it with smile.
Parts sorted and fitted in good time.
Service experience has always been good. Also, have had problems twice with my present BMW regarding the air con. On both occasions the matter was dealt with fairly quickly. Special thanks goes to Rui Pereira (service advisor) for his help!
Car obviously one of last to be serviced despite being dropped off day previous and garage knowing I am totally reliant on my car and unable to drive a courtesy vehicle due to adaptions. No wash or valet. Terrible trouble getting any info on progres
As I say the guy serving me was 110% Very welcoming, polite, professional and very very knowledgeable. An asset to your CS team and would do well in sales as my experience with sales in the past has been a lot worse.
The service was done to a very high standard. Came back to myself like it had just come out of the showroom.
It took us several visits and we drive several cars before the Z4. Huge thanks to Harriet, Liam and Mike at Stratstone Hull for their patience with us and their teamwork is a credit to you
From my first contact with Jack the salesman he provided all the information I requested and came up with a deal without any fuss. He also provided a price for the optional M Performance kit I required and everything was concluded within 24hours.
They know their products and services and go out of their way to get you into the car you want
I received excellent service from all personnel at the dealership. They were extremely helpful in arranging test drives at short notice and worked hard to find a vehicle which matched my requirements.
Special thanks to Liam, Rick and all the staff who had a part in finding the best cars for both myself and my fiance!
Sales Manager and Director worked really hard at creating the right deal for me
The whole experience from enquiry (once Liam became involved) right to handover was simple and a pleasure
Great delivery presentation options
As I said the staff was all fantastic friendly and very helpfull
Very helpful, went the extra mile to ensure I was happy with my purchase.
It was a fast process and the condition and cosmetics of the car was really good and clean and well presented.
Salesman Tom Sparkes never put us under any pressure to buy and advised us of options on our old car. The handover was also very well done.
Simple and effective handover
As already commented.
Chris Ray, Richard Hobson and Ellis Bradford at Stratton BMW went out of their way to deliver me the car that I wanted.
Chris and Matthew answered all my questions and were able to produce the car and deal I was looking for. Ellis in the handover team had everything arranged for a seamless handover and provided great Customer service pairing our phones etc etc.
Hassle free purchase. PX process was simple. Car pickup day went great, couldn't fault anything.
Say nav not installed Guessing the date for arrival Taxed the car on the last day of the month even though I wasn't picking it up for another 9 days
Good dealership with welcoming staff.
Ellis Bradford from BMW Hull is a wonderful ambassador for the BMW brand - she's clearly one of the best at customer service.
Absolutely happy with experience, from first contact they were very helpful, knowledgeable and worked hard to get the right car and the best deal for me. No hard sell, good communication and straightforward collection day.
we 1st went to collect the car The paint protection had been applied to a very dirty white car we choice to leave the car let them re apply the paint protection given a bouquet of flowers But did ask for a free 1st service? Took shine of it totall
Sales person Richard Hobson and handover expert Ellie were fantastic throughout the whole process. Top marks!!
Always a lovely experience - very helpful
The communication was not that good upon till new sales exec took over my sale
Lack of communication.
I was very satisfied with my experience and they made the handover a memorable experience. My only quibble was, I was not made aware that the sales person I was dealing with, until I called to speak to him, had left a week or so before the handover
There has not been one problem with the service I received