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Fast efficient service
only minor problem was that the clock wasn't reset
had technical problem.The service department never rang me back! had to keep ringing them.The communications between departments was terrible. Manager very rude to me when I brought my car in as it was out of hours but I was advised this would be ok
I am very pleased with both the customer service and the brief courtesy health check. I got a short video sequence which explained everything very well. I am very pleased with the service and care given by Srtatstone in Hull.
You can never get through on the phone to the service desk to even leave a message. They call you back at work when it's not convenient and then when you try to call them there's no answer. Also problems with car pick up and drop off
Car booked in in good time, courtesy car provided and vehicle ready on-time.
Issues car went in with not resolved. I had to take a day off work to get the issues looked at. One of the issues with the drivers seat is now worse than before it went in! I now have to take another day off work at a cost to me to get them resolved.
Excellent experience. Very happy with the way everything went. Issue with hesitant pick up from closed throttle completely sorted.
Usual friendly and professional service but let down when I collected the car un-valeted . I was told that there was insufficient staff to carry out the work but if I waited another 45 minutes it would be done. I declined this offer.
Really spent time explaining what the problem could be and what they would do to rectify it
Cant recommend them enough.
Friendly staff very knowledgeable and not pushy like some places
See above. Hull team constrained by central spares ordering / delivery
The call center is a bit hit and miss. I booked in and 3 weeks later I got a letter telling me to book in. Everything was fine at the dealership on the day of my booking
The car came back like new inside and out
Everything was explained fully and I was to be notified when my vehicle was ready. The car was returned fully cleaned and all documentation completed.
service was A1 and all on time plus kept us informed
very helpful and polite car always given back in a clean and spotless condition.
Takes to long to actually get your car in.
Experience overall has been patchy - the service has been poorly co-ordinated between various elements and some staff members have been underwhelming, though some have been very good.
All of the staff were very helpful, polite and efficient. The guys go over and above what you would expect, always remember your name and keep you informed of your cars progress. They also give you some cracking loan cars!
Friendly, keep you informed.
Long wait .
Good people to deal with. Did everything that I asked of them...
As always, I received the highest standard of customer service at Stratstone's, Hull - far superior to my experience of some other dealerships! I am especially grateful to Rui Pereira whose helpfulness & depth of knowledge are exemplary.
Always Completely satisfied.
Good quality service
All work completed on time and as quoted. Only minor criticism was of the valet which although ok could have been better from a main dealer.
I gave zero because anytime I took my BMW for service after I collect my car I found a new problem which wasnt before services... this time after I collect my car I found the dashboard very bad shake and noisy...
Sally looked after us for 2 days for a vehicle service and a hub replacement following damage caused by a technician from another company. The work undertaken by your bmw technician was outstanding. The only issue was the late delivery of the parts.
Before the car came in, I had coding to enable both folding wing mirrors + alarm chirp on lock/unlock, these features were lost. The firmware on the combox was three revisions out of date. I have had to pay again to have these features re-coded.
Car ready on time
Car went in for its first service, on collecting the car I was handed the key and told where it was - I was not supplied with any documents, nor was the book stamped. I telephoned, but am still awaiting them to come back! Completely dissatisfied.
5wk wait for appointment. They had the car for a week but failed to schedule & complete simple works on time and failed to return the car to me before I needed to leave home (Bmw aware). I work away from home and stuck in loan car for another wk.
They were prompt and able to answer all questions without making me feel demeaned. Nothing seemed too much trouble
The sales adviser was very poor - you almost lost a sale!
Looked after from initial conversation and the vehicle presentation was 10/10.
Although I needed to wait 5 months for the delivery of my new car I did receive outstanding customer service.
Everything went smoothly
Everything went smoothly and the handover was excellent
Staff I dealt with. Tom Sparkes was brilliant and offered support from start to finish. Jenny Moxon also helped at every opportunity. Both Stratstone Hull
Made a nice presentation of the new car. (Lots of paperwork to be filled out though)
Had to wait for over an hour and nobody ever sticks to appointment times
BMW supplied a lone vehicle for a couple of days and deserve a star fir this!!
Very pleased. The staff are incredibly attentive.
Sales experience was very good, the Sales Executive, Richard Hobson, established vehicle needs and worked hard to achieve a good deal.
The handover was disappointing, the young lady who did it lacked knowledge of the vehicle and considering the values involved this tarnished the experience.
It was a relaxing atmosphere
Was told the car would take a week to be available. It took over two weeks in the end.
I would of given ZERO , if it was not for Jonathan Biliam.
See detailed notes above. Customer service and experience first class.
Just an excellent and efficient service from start to finish. Stratstone staff were very helpful and courteous.