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Friendly efficient staff
Not fully satisfied because only three of the four wheels replaced even though the wheel is showing the signs which the others started with.
Service was fine, fault unresolved and worse than ever, and the car was dented whilst with the dealer. I appreciate this was probably an accident by someone else whilst the car has been with them for 2 weeks, however I'm very annoyed with the outcome
Although service and recall done, i had to come straight back in as engine management light was on, although this was minoring one of the connections had not been put back on. As a BMW dealer, this should have been noticed prior to collection.
Again no issues, quick and easy
Recall was completed with no issues, however handing back of my car and giving back the courtesy car was comical. I'd had my car back for over 5 hours and received a phone call asking me to collect it and return the courtesy car.... twice.
trying to get through on the phone is challenging, with long waiting times. In Hull, I have used the Audi, Hyundai, and Jaguar service depts during the past 5 years. Stratstone's call handling is easily the worst of all. Otherwise generally fine
Dealt with all my requirements in a truly professional manner
An engineer discussed the issues I had prior to work commencing, and went for a short test drive with me to demonstrate my concerns. The creaking noise has been rectified but the engine stopping before the car comes to a stop has not.
It's been OK, the purchase was as expected, the recall work was carried out OK
A very well organised, friendly and efficient team of people.
My brake fluid service was completed quickly and with the minimum of fuss. I was also happy with the cost.
dealing with the same people in bmw makes me feel like seeing somebody from my family which makes every visit a pleasant experience. They know what i like and require and they always deliver it with smile.
Parts sorted and fitted in good time.
Service experience has always been good. Also, have had problems twice with my present BMW regarding the air con. On both occasions the matter was dealt with fairly quickly. Special thanks goes to Rui Pereira (service advisor) for his help!
Car obviously one of last to be serviced despite being dropped off day previous and garage knowing I am totally reliant on my car and unable to drive a courtesy vehicle due to adaptions. No wash or valet. Terrible trouble getting any info on progres
As I say the guy serving me was 110% Very welcoming, polite, professional and very very knowledgeable. An asset to your CS team and would do well in sales as my experience with sales in the past has been a lot worse.
The service was done to a very high standard. Came back to myself like it had just come out of the showroom.
it took longer than predicted and as a result did not get the promised car clean. An offer to bring the car back at a time convenient to me was never going to be convenient because of travel time to dealer
On time very little delay in booking in at service reception
The assistant asked me to down after I had already been waiting 10 minutes to book my car if for its planned service. I do not appreciate having to wait further whilst he completed paperwork for another job. Management may be fooled customers aren't.
Apart from the good service I was given a very nice car to borrow while it was with you.
I should not of had to bring my car again and even though the work took longer I should of had an option to keep the curtesy car
my car has being in the workshop more then I have driven it and im not happy with the vehicle
Car could have been cleaned better, timing issue
Matthew Robinson is always helpful and polite.
Could not have been any better
once car was in with them they did everything to to help, they were very efficient.
Very happy all round
I mentioned that the boot lid was closing heaving and asked if it could be adjusted but did not get a response and assume it was not dealt with.
I asked if the job could be carried out a bit quicker as I would need to wait, they appeared to try and do this for me
Very helpful staff
Called when they said they would carried out car service efficiently and returned car on time
No issues and service desk explained everything in detail
Fast efficient service
only minor problem was that the clock wasn't reset
had technical problem.The service department never rang me back! had to keep ringing them.The communications between departments was terrible. Manager very rude to me when I brought my car in as it was out of hours but I was advised this would be ok
I am very pleased with both the customer service and the brief courtesy health check. I got a short video sequence which explained everything very well. I am very pleased with the service and care given by Srtatstone in Hull.
You can never get through on the phone to the service desk to even leave a message. They call you back at work when it's not convenient and then when you try to call them there's no answer. Also problems with car pick up and drop off
Car booked in in good time, courtesy car provided and vehicle ready on-time.
Issues car went in with not resolved. I had to take a day off work to get the issues looked at. One of the issues with the drivers seat is now worse than before it went in! I now have to take another day off work at a cost to me to get them resolved.
Service completed the following day which was first class for me and excellent service. Plus a loan car was provided which was excellent.
Car had bad smell inside upon pickup Driving position had been altered and not put back to how it was at drop off. Rear tyres were flagged as Red but no call whilst car was in to notify of this issue, no real explanation at pickup. No video received
Excellent experience. Very happy with the way everything went. Issue with hesitant pick up from closed throttle completely sorted.
Really spent time explaining what the problem could be and what they would do to rectify it
Usual friendly and professional service but let down when I collected the car un-valeted . I was told that there was insufficient staff to carry out the work but if I waited another 45 minutes it would be done. I declined this offer.
Cant recommend them enough.
Friendly staff very knowledgeable and not pushy like some places
See above. Hull team constrained by central spares ordering / delivery
The call center is a bit hit and miss. I booked in and 3 weeks later I got a letter telling me to book in. Everything was fine at the dealership on the day of my booking
The car came back like new inside and out
Everything was explained fully and I was to be notified when my vehicle was ready. The car was returned fully cleaned and all documentation completed.
service was A1 and all on time plus kept us informed
Always a lovely experience - very helpful
The communication was not that good upon till new sales exec took over my sale
Lack of communication.
I was very satisfied with my experience and they made the handover a memorable experience. My only quibble was, I was not made aware that the sales person I was dealing with, until I called to speak to him, had left a week or so before the handover
There has not been one problem with the service I received
I got the car I wanted. The staff are friendly and helpful.
Staff were very helpful
Because l enjoyed myself in your showroom with all your staff.
Very pleasant and relaxed
The sales adviser was very poor - you almost lost a sale!
Looked after from initial conversation and the vehicle presentation was 10/10.
Although I needed to wait 5 months for the delivery of my new car I did receive outstanding customer service.
Everything went smoothly
Everything went smoothly and the handover was excellent
Staff I dealt with. Tom Sparkes was brilliant and offered support from start to finish. Jenny Moxon also helped at every opportunity. Both Stratstone Hull