Loading...

ABOUT STRATSTONE HULL.

Find out more about what we do and our team.

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

Exclusive New Car Offers.

Read

Delivery Mileage/Ex-Demonstrator.

Read

Motability from £99 Advance Payment.

Read

Is your BMW Winter Ready?

Read

THE NEW BMW X5

Read

INTRODUCING… THE 8

Read

Job Vacancies.

Read

We Want Your BMW.

Read

BMW Five Star Club - For BMWs over 3yrs old.

Read

BMW Help: Recalls

Read

A Fleet of Benefits.

Read

BMW X2 Introductory Offer.

Read

New Head of Business.

Read

Women in Automotive.

Read

Leading the Charge.

Read

BMW M Performance Accessories.

Read

The BMW 7 Series.

Read

0% Aftersales Finance.

Read

The new BMW i3.

Read

Current Offers.

Read

BMW i8 Roadster

Read

One Car. One Fixed Monthly Service Cost.

Read

BMW Winter Wheels & Tyres.

Read

We’ve Lowered Brake Servicing Prices.

Read

Impress with the new BMW Shadow Edition

Read

Dunswell Academy.

Read

Local Charity.

Read

BMW i Electric Experience 19 – 21 May.

Read

Join us for Car Café.

Read

Special Delivery.

Read

New BMW 5 Series.

Read

BMW Individual Colours.

Read

Technicians Wanted.

Read

Classics in the Park.

Read

BMW GB Classic Car Club.

Read

Hull Chamber Expo.

Read

What type of BMW Engine is right for you?

Read

BMW xDRIVE.

Read

THE BMW M140i.

Read

THE BMW 1 SERIES.

Read

BMW Connected Drive.

Read

BMW Genius

Read

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Daniel Shores

Head of Business

Matthew Robinson

Head of Sales

Ricky Thompson

Head of Fulfilment

Mark Kettlewell

Service Leader

Lee Hopper

Parts Leader

David Petch

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Before the car came in, I had coding to enable both folding wing mirrors + alarm chirp on lock/unlock, these features were lost. The firmware on the combox was three revisions out of date. I have had to pay again to have these features re-coded.

Service

Car ready on time

Service

Car went in for its first service, on collecting the car I was handed the key and told where it was - I was not supplied with any documents, nor was the book stamped. I telephoned, but am still awaiting them to come back! Completely dissatisfied.

Service

5wk wait for appointment. They had the car for a week but failed to schedule & complete simple works on time and failed to return the car to me before I needed to leave home (Bmw aware). I work away from home and stuck in loan car for another wk.

Service

They were prompt and able to answer all questions without making me feel demeaned. Nothing seemed too much trouble

Service

A slight confusion with booking in process and final agreed price.

Service

No problems apart from answer 1

Service

When booking in to have the wheel alignment checked on my vehicle for the second time I received a phone call to say that the machine had broken and again they couldn't complete the work.

Service

It was a free service as part of the service plan and I could tell. They weren't willing to look at the 2 problems I mentioned unless I brought the car back another day, I wasn't willing to do this as it is a 3 hour round trip to the dealer.

Service

The team led by Rui made me feel welcome and relaxed whilst I enjoyed a relaxed cuppa until things were completed.

Service

When I booked my service with BMW I did not realise that the MOT was also due soon. When I was at the Service desk, the Adviser did his best to get the MOT done that day. This was beyond the norm. The whole experience was pleasant and relaxed.

Service

Despite an issue with the finishing following the work on my vehicle my concerns were dealt with quickly and efficiently

Service

Gave me a loan car whilst my car was being serviced then volunteered to deliver my car to my home address. Excellent customer service

Service

Excellent service.

Service

Just a great service and nice surroundings

Service

Satisfied with the service but it is a long turn around time before vehicle ready, though probably my own fault as I was offered a courtesy car and didn't take up on the offer.

Service

Best service team, Rui is fantastic a real asset.

Service

professional quick service

Service

Overall a well presented showroom and polite helpful staff, on my most recent visit I had no issues. Unfortunately, on an earlier visit regarding a rust issue I was not initially treated very well and this has affected my experience of BMW ownership.

Service

Good service and attention to detail.

Service

Got a service package on are bmw m4 so i know its getting the best it can get

Service

It was a great experience!

Service

Fixed the car (I think) this being it's 3rd visit to stratstone, so happy about that. Communication from and within Service team was non-existent.

Service

Car isn't fixed, not call returned. Sub standard courtesy car.

Service

Had no problems with the sevice and the car was ready on time.

Service

The staff are friendly and look after customers and make you feel at ease.

Service

service completed on time had asked for car earlier if possible though no call to say if this could be achieved

Service

I was satisfied with the service I received

Service

Stratstone Hull customer service is not what it once was. Can't contact by phone. No updates on car. Finally got a call 5 mins before closing saying car ready. Video health check rx'd 2 days later. MOT Date not reset on car

Service

Friendly staff always helpful

Service

initial experience was good but let down by the point made above

Service

Overall excellent service only marred by having to wait almost 4 weeks for a loan car to be available

Service

Great staff who are extremely helpful and offer a great service to customers

Service

They are quick to ring u back wen buying a car but not so quick wen u require services for u vehicle

Service

Terrible customer service

Service

Courteous, quick no messing about all you need from a service provider

Service

In some instances, the aftersales department have fallen short of the mark. I would have given a lower score were it not for the fantastic service which I have received from Ben Pollard, he really is an asset to the team and deserves recognition.

Service

Kept me upto date with repair

Service

The time taken to correct the issue and inconvenience caused.

Service

The time between needing getting an appointment. Disappointment at having to bring the car back for entirely predictable work

Service

Picked up and delivered the car on time and treated the fault.

Service

I am still waiting for my invoice to be e mailed too me for the service package I bought.

Service

the car was returned to me in pristine condition having undergone a full valeting

Service

Failure to remedy my concerns. Poor customer service.

Service

In summary, I was hoping for a better experience however I was left underwhelmed by the staff. The service staff aren't proactive when you're stood waiting, they don't even say things like 'hi, how are you?' 'How can I help' They just stare at you.

Service

It was a relaxing atmosphere

Sales

Was told the car would take a week to be available. It took over two weeks in the end.

Sales

I would of given ZERO , if it was not for Jonathan Biliam.

Sales

See detailed notes above. Customer service and experience first class.

Sales

Just an excellent and efficient service from start to finish. Stratstone staff were very helpful and courteous.

Sales

Due to non communication

Sales

Totally satisfied

Sales

Customer service was great

Sales

Great staff, helpful, friendly and not 'pushing'.

Sales

Nicely handled, easily understood. All with a smile. Delivery with the car covered for unveiling made us feel very special

Sales

Standard of product knowledge with the new iDrive system was not very detailed at the dealership. This wasn't helped by the fact my X5 is the first new model retailed by them and that Connected Drive servers had major issues.

Sales

The car is great and in general staff were polite and professional, although customer service let them down on several occasions, very nearly resulting in a loss of sales to Audi.

Sales

Good service from the team

Sales

Staff was very helpful especially Richard and Chris

Sales

No sat nav installed onto car. Still waiting for the usb 11 days on. No response from bmw hull. Handover was a shambles. Very unprofessional

Sales

Perfect

Sales

Smooth and efficient