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ABOUT STRATSTONE HULL.

Find out more about what we do and our team.

Latest News & Events

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EXTENDED: THE MULTIPLIER EVENT.

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Exclusive New Car Offers.

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Delivery Mileage/Ex-Demonstrator.

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Motability from £99 Advance Payment.

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Is your BMW Winter Ready?

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THE NEW BMW X5

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INTRODUCING… THE 8

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Job Vacancies.

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We Want Your BMW.

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BMW Five Star Club - For BMWs over 3yrs old.

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BMW Help: Recalls

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A Fleet of Benefits.

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BMW X2 Introductory Offer.

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New Head of Business.

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Women in Automotive.

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Leading the Charge.

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BMW M Performance Accessories.

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The BMW 7 Series.

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0% Aftersales Finance.

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The new BMW i3.

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Current Offers.

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BMW i8 Roadster

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One Car. One Fixed Monthly Service Cost.

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BMW Winter Wheels & Tyres.

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We’ve Lowered Brake Servicing Prices.

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Impress with the new BMW Shadow Edition

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Dunswell Academy.

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Local Charity.

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BMW i Electric Experience 19 – 21 May.

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Join us for Car Café.

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Special Delivery.

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New BMW 5 Series.

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BMW Individual Colours.

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Technicians Wanted.

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Classics in the Park.

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BMW GB Classic Car Club.

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Hull Chamber Expo.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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THE BMW M140i.

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THE BMW 1 SERIES.

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BMW Connected Drive.

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BMW Genius

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Meet the team

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Daniel Shores

Head of Business

Matthew Robinson

Head of Sales

Ricky Thompson

Head of Fulfilment

Mark Kettlewell

Service Leader

Lee Hopper

Parts Leader

David Petch

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Fast efficient service

Service

only minor problem was that the clock wasn't reset

Service

had technical problem.The service department never rang me back! had to keep ringing them.The communications between departments was terrible. Manager very rude to me when I brought my car in as it was out of hours but I was advised this would be ok

Service

I am very pleased with both the customer service and the brief courtesy health check. I got a short video sequence which explained everything very well. I am very pleased with the service and care given by Srtatstone in Hull.

Service

You can never get through on the phone to the service desk to even leave a message. They call you back at work when it's not convenient and then when you try to call them there's no answer. Also problems with car pick up and drop off

Service

Car booked in in good time, courtesy car provided and vehicle ready on-time.

Service

Issues car went in with not resolved. I had to take a day off work to get the issues looked at. One of the issues with the drivers seat is now worse than before it went in! I now have to take another day off work at a cost to me to get them resolved.

Service

Completely satisfied

Service

Excellent experience. Very happy with the way everything went. Issue with hesitant pick up from closed throttle completely sorted.

Service

Usual friendly and professional service but let down when I collected the car un-valeted . I was told that there was insufficient staff to carry out the work but if I waited another 45 minutes it would be done. I declined this offer.

Service

Really spent time explaining what the problem could be and what they would do to rectify it

Service

Cant recommend them enough.

Service

Friendly staff very knowledgeable and not pushy like some places

Service

See above. Hull team constrained by central spares ordering / delivery

Service

The call center is a bit hit and miss. I booked in and 3 weeks later I got a letter telling me to book in. Everything was fine at the dealership on the day of my booking

Service

Satisfied

Service

The car came back like new inside and out

Service

Everything was explained fully and I was to be notified when my vehicle was ready. The car was returned fully cleaned and all documentation completed.

Service

service was A1 and all on time plus kept us informed

Service

very helpful and polite car always given back in a clean and spotless condition.

Service

Takes to long to actually get your car in.

Service

Experience overall has been patchy - the service has been poorly co-ordinated between various elements and some staff members have been underwhelming, though some have been very good.

Service

All of the staff were very helpful, polite and efficient. The guys go over and above what you would expect, always remember your name and keep you informed of your cars progress. They also give you some cracking loan cars!

Service

Highly satisfied.

Service

Friendly, keep you informed.

Service

Excellent service

Service

Long wait .

Service

Good people to deal with. Did everything that I asked of them...

Service

As always, I received the highest standard of customer service at Stratstone's, Hull - far superior to my experience of some other dealerships! I am especially grateful to Rui Pereira whose helpfulness & depth of knowledge are exemplary.

Service

Always Completely satisfied.

Service

Good quality service

Service

All work completed on time and as quoted. Only minor criticism was of the valet which although ok could have been better from a main dealer.

Service

I gave zero because anytime I took my BMW for service after I collect my car I found a new problem which wasnt before services... this time after I collect my car I found the dashboard very bad shake and noisy...

Service

Sally looked after us for 2 days for a vehicle service and a hub replacement following damage caused by a technician from another company. The work undertaken by your bmw technician was outstanding. The only issue was the late delivery of the parts.

Service

Before the car came in, I had coding to enable both folding wing mirrors + alarm chirp on lock/unlock, these features were lost. The firmware on the combox was three revisions out of date. I have had to pay again to have these features re-coded.

Service

Car ready on time

Service

Car went in for its first service, on collecting the car I was handed the key and told where it was - I was not supplied with any documents, nor was the book stamped. I telephoned, but am still awaiting them to come back! Completely dissatisfied.

Service

5wk wait for appointment. They had the car for a week but failed to schedule & complete simple works on time and failed to return the car to me before I needed to leave home (Bmw aware). I work away from home and stuck in loan car for another wk.

Service

They were prompt and able to answer all questions without making me feel demeaned. Nothing seemed too much trouble

Service

The sales adviser was very poor - you almost lost a sale!

Sales

Looked after from initial conversation and the vehicle presentation was 10/10.

Sales

Although I needed to wait 5 months for the delivery of my new car I did receive outstanding customer service.

Sales

Everything went smoothly

Sales

Everything went smoothly and the handover was excellent

Sales

Staff I dealt with. Tom Sparkes was brilliant and offered support from start to finish. Jenny Moxon also helped at every opportunity. Both Stratstone Hull

Sales

Made a nice presentation of the new car. (Lots of paperwork to be filled out though)

Sales

Had to wait for over an hour and nobody ever sticks to appointment times

Sales

BMW supplied a lone vehicle for a couple of days and deserve a star fir this!!

Sales

Very pleased. The staff are incredibly attentive.

Sales

Sales experience was very good, the Sales Executive, Richard Hobson, established vehicle needs and worked hard to achieve a good deal.

Sales

The handover was disappointing, the young lady who did it lacked knowledge of the vehicle and considering the values involved this tarnished the experience.

Sales

It was a relaxing atmosphere

Sales

Was told the car would take a week to be available. It took over two weeks in the end.

Sales

I would of given ZERO , if it was not for Jonathan Biliam.

Sales

See detailed notes above. Customer service and experience first class.

Sales

Just an excellent and efficient service from start to finish. Stratstone staff were very helpful and courteous.