OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
223 ratings and 137 comments received in the last 90 days.
02 September 2025
Really satisfied, great experience from start to finish
01 September 2025
All the process went smoothly
31 August 2025
Such a friendly and welcoming experience. Bash listened to what I wanted and got me exactly that. Purchasing the vehicle was very simple and easiest part exchange I've ever had. I was kept up to date with the delivery of the car.
24 August 2025
i was pleased since my disability has made me apprehensive i have become slow but Nathan never rushed me and made the handover of my car as pleasant as possible
19 August 2025
Easy and straightforward
19 August 2025
Very friendly and professional service
18 August 2025
Dealing with Sam Stephenson was a pleasure.
17 August 2025
I am very satisfied with Stratstone Hull from initial enquiry I was dealt with by Will who I thought was very helpful the car was available in a week.The hand over was done by Sam again very friendly pleasant to deal with very good job
17 August 2025
Excellent facilities. Friendly & efficient staff. Mark Storey well- briefed, courteous & efficient. Explained the comparison between the Active Tourer, my original choice, and theX1. Above all, a good listener - a quality often underestimated.
07 September 2025
Very helpful and approachable.
07 September 2025
Friendly staff pleasant experience
06 September 2025
Five stars for the service team no fausta at all
02 September 2025
Service and booking in was simple and convenient.
02 September 2025
Service etc good but had to wait longer than expected and had been quoted
30 August 2025
Cannot fault the service on the day, but from originally booking online with BMW, the information I provided at the time of booking did not get through fully
30 August 2025
They did the job in a timely manner
28 August 2025
Ollie is excellent ;Thanks to him for supporting me
27 August 2025
Cleaning the car from out side and from inside are bad .
26 August 2025
Oli Harrison was extremely helpful and along with the workshop team reported back to us with great attention to detail and offered reassuring knowledge of products. definitely won a new customer service / maintenance customer.
05 September 2025
Everyone not just Mark the salesman where very friendly and helpful like one big family