OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
208 ratings and 130 comments received in the last 90 days.
05 October 2025
Please see answer to Q1
04 October 2025
Again, all made really easy. All explained well and clearly. Questioned answered and no pressure.
03 October 2025
Very Happy with the way the team Handled it All very Professional well done ?? BMW HULL
02 October 2025
Lovely experience, professional and straightforward.
02 October 2025
Excellent
01 October 2025
Couldn't fault the team they were amazing from start to finish.
29 September 2025
As above
29 September 2025
Stratstone, Hull BMW centre is easy to get too, has ample parking and is a great showroom to be in. A very friendly welcome is given as you enter, which is important, thank you to the young lady on reception.
28 September 2025
It was a super easy and quick experience when I went to pick my car up which was great because I was so excited! The whole process was really easy and bash took care of most of it for me
04 October 2025
Stress free experience, good customer service.
01 October 2025
All work done in a timely and professional manner.
30 September 2025
Always happy with the level of service and support I receive
30 September 2025
service agent Alison was very good on both visits in assisting with my current problem with my car and this enabled a speedy repair to be carried out.
30 September 2025
Work carried out due to a recall notification for an airbag issue.
29 September 2025
Rui was truly excellent, great service throughout, kept me fully Updated and went out of his way to help me. An excellent job was done on the car, it was returned to me in immaculate condition.
29 September 2025
I have always had good service
29 September 2025
As above
24 September 2025
Although the person assigned to look after me was very pleasant and was not responsible for the garages failure I cannot give you a better rating because I will have had 3 disrupted days and extra travel costs due to a level of incompetence.
23 September 2025
Full process was easy and smooth, costs was discussed prior to appointment so no nasty surprises. Kirsty is mini was very friendly and helpful.
05 October 2025
Spec and pricing of options done efficiently, following several test drives and side by side colour comparisons. Car arrived earlier than expected without issue. An enjoyable experience overall, which was honestly a surprise.