OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
231 ratings and 134 comments received in the last 90 days.
19 August 2025
Very friendly and professional service
19 August 2025
Easy and straightforward
18 August 2025
Dealing with Sam Stephenson was a pleasure.
17 August 2025
I am very satisfied with Stratstone Hull from initial enquiry I was dealt with by Will who I thought was very helpful the car was available in a week.The hand over was done by Sam again very friendly pleasant to deal with very good job
17 August 2025
Excellent facilities. Friendly & efficient staff. Mark Storey well- briefed, courteous & efficient. Explained the comparison between the Active Tourer, my original choice, and theX1. Above all, a good listener - a quality often underestimated.
17 August 2025
Very satisfied. Quick and easy process of purchasing and collecting. Also received help on the vehicle before leaving with it.
15 August 2025
The car arrived earlier than planned which was a bonus. Will in sales was both professional and friendly and could not have done any more to improve experience.
05 August 2025
Was very smooth and didn't take to long to carry out all the processes
03 August 2025
Friendly and helpful reception, salesman ready available and made aware of after sales support. Car well prepared and inrushes handover with patient briefing of vehicle features.
27 August 2025
Cleaning the car from out side and from inside are bad .
26 August 2025
Oli Harrison was extremely helpful and along with the workshop team reported back to us with great attention to detail and offered reassuring knowledge of products. definitely won a new customer service / maintenance customer.
24 August 2025
See above answer - mainly : Ollie.
24 August 2025
Good job
24 August 2025
Really good dealership
23 August 2025
See above
23 August 2025
As above
20 August 2025
Alison was very approachable and listened to our problem and was very thorough with the paperwork,ensuring that the result was a very successful visit.
20 August 2025
I contacted Oli just before our family holiday and he always goes the extra mile to make sure everything goes smooth.. the personal service we received is always 5* STARS.
19 August 2025
Oli in service was very very helpful. Sorted problem with minimum fuss and very professionally.
24 August 2025
i was pleased since my disability has made me apprehensive i have become slow but Nathan never rushed me and made the handover of my car as pleasant as possible